Technical Service Engineer

Big Dutchman International GmbH; Klang City; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global agricultural solutions provider in Malaysia is seeking a Technical Service Engineer to perform installations, diagnostics, and provide customer training on high-tech farming systems. The ideal candidate will have a degree in engineering and 2–5 years of related experience. Strong mechanical and electrical troubleshooting skills, along with a customer service mindset, are essential. This role requires travel to various project sites.

Qualifications

• Min. 2–5 years’ experience in field service, technical sales, or equipment installation.
• Hands-on knowledge in mechanical assemblies and electrical control panels.
• Willingness to travel domestically and overseas.

Responsibilities

• Perform installation, testing, service, and commissioning of BD equipment systems.
• Conduct preventive and corrective maintenance to ensure equipment reliability.
• Conduct on-site training for farm operators on equipment use.

Skills

Mechanical and electrical troubleshooting skills

Interpersonal communication

Reading and interpreting engineering and wiring diagrams

Customer service mindset

Education

Degree or Diploma in Mechanical, Electrical, Mechatronics, or Automation Engineering

Tools

Programmable Logic Controllers (PLCs)

Variable Frequency Drives (VFDs)

MS Office

CRM tools

Job description

Under the motto “Taking action for future generations”, we at Big Dutchman have been conveying our ideas to more than 100 countries for over 85 years – because feeding the world is our profession. Our high-tech farming solutions for proteins and plants make our customers successful and empower farmers around the world to act more sustainably. And no wonder, because whether at our headquarters in Vechta (Germany) or at our locations on five continents: in our family-owned company, more than 3,100 motivated employees provide animal-friendly and sustainable solutions. As a driver of innovation, we never lose sight of the appreciation we have for our team. We enjoy our daily business and take action for future generations together.

Does this sound like the working environment you are looking for? Then join our team as a

Technical Service Engineer

Key Responsibilities:

Technical Service & Support (Mechanical & Electrical)

• Perform installation, testing, service, and commissioning of BD equipment systems.
• Diagnose, troubleshoot and resolve mechanical and electrical faults at the farm sites.
• Conduct electrical fault finding and troubleshooting for control circuits, sensors, actuators, motors, and power systems.
• Inspect wiring, grounding, and power distribution to identify and rectify hazards or inefficiencies.
• Carry out loop checks, insulation resistance testing, and continuity testing
• Conduct preventive and corrective maintenance to ensure equipment reliability and compliance with safety standards.
• Maintain up-to-date knowledge of system technologies and provide technical guidance to customers.
• Maintain accurate service reports, checklists and maintenance history for each customer
• Collaborative Problem Solving: Work cross-functionally with Sales, Product, and Tech teams to anticipate and resolve complex customer challenges before they escalate

Spare Parts Sales & Maintenance

• Identify and pursue new business opportunities via service visits and promote relevant spare parts, upgrades, or service maintenance contracts.
• Provide technical advice and sales support in upselling of sub-system, promote appropriate solutions for farm maintenance and propose cost-effective replacements or upgrades based on diagnostic reports and lifecycle data

Project & Site Coordination

• Work closely with project engineers, site supervisors, and contractors during installation and deployment phases.
• Ensure project timelines are met, and installation quality standards are upheld.
• Manage changes and variation orders in technical specifications

Customer Training and Support

• Conduct on-site training for farm operators on equipment use, safety, and maintenance.
• Prepare and submit service reports, checklists, and feedback after each visit.
• Provide recommendations to improve system performance and farm efficiency to the customer.
• Support onboarding and usability: Ensure farmers are onboarded effectively understanding BD systems (from trainings) and anticipating any potential challenges and addressing them before they arise
• Anticipate Customer Needs: Regularly check in with farmers to proactively identify issues, suggest improvements, and ensure the technology is delivering optimal value.
• Feedback Loop & Product Advocacy: Actively gather customer feedback to anticipate future needs and inform product development, ensuring the solution evolves to meet farmers’ changing challenges.

Requirements:

• Degree or Diploma in Mechanical, Electrical, Mechatronics, or Automation Engineering.
• Min. 2–5 years’ experience in field service, technical sales, or equipment installation, preferably in agriculture or livestock equipment.
• Hands-on knowledge in mechanical assemblies, electrical control panels
• Strong Knowledge of Programmable Logic Controllers (PLCs), Variable Frequency Drives (VFDs), and network communication protocols (e.g., LAN, IP configuration).
• Experience in automation systems and industrial networking will be an added advantage.

Knowledge & Skills:

• Strong mechanical and electrical troubleshooting skills.
• Ability to read and interpret engineering and wiring diagrams.
• Customer service mindset with good interpersonal communication.
• Willingness to travel (domestic & overseas) to farm or project sites as per project duration.
• Willingness to work on weekends and public holiday as per project duration.
• Familiarity with poultry farming operations is an advantage.
• Proficiency in MS Office and CRM tools.

What is your chance?

You will be part of a dynamic and challenging working environment characterised by flat hierarchies and open and constructive cooperation. Take on exciting tasks in a rapidly growing market and contribute your skills with a lot of initiative.

Let's talk!

Our recruiter is looking forward to an initial exchange or questions by phone at [phone].

You want to convince us right away?

Then we look forward to receiving your detailed application documents, including salary requirements and the earliest starting date.