Technical Sales Support (Rehab and Mobility)

Southern Crescent; Seremban; On-site; MYR 150,000 - 200,000; Full time

Job summary

A medical device company in Seremban seeks a Technical Sales Support professional. The role entails developing knowledge of rehab and mobility products, providing technical support, and collaborating closely with the sales team to meet customer needs. The ideal candidate will have a diploma or degree in Biomedical Engineering or a related field and a knack for problem-solving. This position requires both technical and customer service skills while addressing product concerns and ensuring compliance with standards.

Qualifications

• Excellent communication skills for client interactions.
• Ability to conduct technical training sessions.
• Strong analytical skills for troubleshooting.

Responsibilities

• Develop in-depth knowledge of rehab and mobility products.
• Provide technical support and troubleshoot product issues.
• Collaborate with sales team to meet customer needs.
• Conduct product demonstrations and training sessions.
• Prepare quotes, proposals, and product specifications.

Skills

Technical Support

Customer Relationship Management

Product Knowledge

Problem Solving

Education

Diploma or Degree in Biomedical Engineering

Physiotherapy/Rehabilitation

Electrical/Mechatronics Engineering

Nursing/Health Sciences

Marketing/Business with medical device experience

Job description

Technical Sales Support (Rehab and Mobility)

Southern Crescent – Seremban, Negeri Sembilan

Diploma or Degree in Biomedical Engineering, Physiotherapy/Rehabilitation, Electrical/Mechatronics Engineering, Nursing/Health Sciences, or Marketing/Business with medical device experience

Job Description

• Develop in-depth knowledge of rehab and mobility products.
• Provide technical support and troubleshoot product issues.
• Collaborate with the sales team to meet customer needs.
• Conduct product demonstrations and training sessions.
• Prepare quotes, proposals, and product specifications.
• Ensure compliance with industry standards and regulations.
• Address technical concerns and liaise with manufacturers.
• Build and maintain relationships with clients and partners.
• Stay updated on market trends and competitor products.
• Maintain detailed records of sales and support activities.
• Travel to customer locations for on-site support and consultation.
• Gather and relay customer feedback for product improvement.