Technical Sales Support Engineer (AMR)

KUKA; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automation and robotics company in Malaysia seeks a skilled Engineer to support Customer Service and Sales teams in providing AMR solutions. Responsibilities include reviewing customer requirements, conducting feasibility studies, and offering technical support. Candidates should hold a degree in Engineering with experience in automation design and strong communication skills. Travel may be required, and flexibility in work arrangements is essential.

Qualifications

• Experience in automation design and engineering drawing.
• Knowledge in robotic applications or automated systems is a plus.
• Ability to work under pressure and adapt to flexible work arrangements.

Responsibilities

• Support Sales in proposing cost-effective AMR solutions.
• Review customer requirements for AMR systems.
• Provide technical advice regarding AMR applications.
• Participate in technical meetings and presentations.
• Conduct feasibility studies and simulations.
• Prepare and present solution proposals.
• Maintain AMR-related documentation.
• Provide on-site technical support when necessary.

Skills

Negotiation skills

Communication skills

Time management

Customer focus

Education

Diploma/Bachelor's Degree/Professional Degree in Engineering

Tools

Engineering software

Job description

Key Responsibilities

• Support the Customer Service and Sales teams in proposing the most suitable and cost-effective AMR (Autonomous Mobile Robot) solutions during the pre‑sales stage.
• Review customer requirements and clarify technical specifications related to AMR systems, fleet management software, and integration scope.
• Provide technical advice to customers, channel partners, internal sales personnel, and engineers regarding AMR applications and system capabilities.
• Participate in technical meetings, product presentations, and solution discussions to support sales negotiations.
• Carry out feasibility studies, simulations, and layout planning using AMR configuration and simulation tools to determine the best solution for customer needs.
• Prepare and present solution proposals for both internal and external stakeholders.
• Maintain and update all AMR‑related documentation and internal knowledge databases in a secure manner.
• Provide on‑site technical support or troubleshooting when necessary.

Qualifications

• Candidate must possess at least a Diploma/Bachelor's Degree/Professional Degree in Engineering (Electrical/Electronic/Mechatronic/Electromechanical) or equivalent.
• Experience in automation design, engineering drawing and engineering software.
• Knowledge in robotic applications or other automated systems is an added advantage.
• A pro‑active and resourceful individual with excellent negotiation, communication, and motivation skills.
• Ability to communicate concisely, verbally and in writing, in English.
• Willingness to travel to sites if required.
• Ability to work under pressure.
• Good sense of time management and strong customer focus.

Additional Information

• Able to adapt to business trips and flexible work arrangements, accommodating to different working environments.