Technical Production Support Analyst

Royal Bank of Canada; Putrajaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A major North American Bank is seeking a Client Technology Production and Risk Services analyst in Putrajaya, Malaysia. This role involves supporting various applications, automating processes, and ensuring system stability. The ideal candidate will have expertise in automation tools, strong customer service skills, and ability to manage application risks. This is an exciting opportunity to join a growing team in a dynamic banking environment, providing stability and efficiency within operations.

Qualifications

• Knowledge of automation tools is essential.
• Experience with BMC Control-M and Kubernetes enhances application stability.
• Strong customer service skills required for user support.

Responsibilities

• Support various applications in the Client Technology portfolio.
• Manage requests for changes, releases, and capacity planning.
• Provide front office production support for users.

Skills

Automation Tools

BMC Control-M

Customer Service

Kubernetes

MySQL

Structured Query Language (SQL)

Windows Troubleshooting

Job description

The Production & Risk Services group is looking for a Client Technology Production and Risk Services analyst to help support and drive the operations of a group of complex Client Technology and securitization applications. This is an exciting opportunity to join a rapidly growing team supporting a stable but growing business at a major North American Bank.

Responsibilities

• Supporting various applications in the Client Technology portfolio
• Build tooling to automate monitoring, deployment and our capability to employ DevOps and CI/CD capabilities.
• Offering technical expertise and support across the entire portfolio of applications
• Managing requests to implement normal/emergency changes, releases and capacity planning.
• Coordinate disaster recovery, planning and execution. Update internal config management and risk systems.

What will you do?

• Provide user facing front office production support for local and remote users leveraging multiple platforms.
• Manage releases and coordinate bugs/enhancement with internal development and external vendors.
• Work closely and integrate with the CTB (Change the Bank) team to engage in collaborative agile based development.
• Engage with various technical partners and stakeholders to achieve stability in the production environment.
• Leverage your strong written and verbal presentation skills including creating of documentation in Confluence runbooks.
• Responsibilities include rotational weekend release work + checks.

Mission Statement

Delivery Best-in-class service by providing maximum level of system stability of production environments, reduce cost of application support through efficiency and automation, front-to-back problem and capacity management, and mitigation of risk.

Job Skills

• Automation Tools
• BMC Control-M
• Computer Operations
• Customer Service
• Databricks Platform
• Enterprise Application Delivery
• Group Problem Solving
• Information Technology (IT) Infrastructure
• Interpersonal Relationships
• Kubernetes
• MySQL
• Standard Operating Procedure (SOP)
• Structured Query Language (SQL)
• System and Console Operations
• System Applications
• Systems Software
• Windows Troubleshooting

Additional Job Details

• Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA
• City: Putrajaya
• Country: Malaysia
• Work hours/week: 40
• Employment Type: Full time
• Platform: CAPITAL MARKETS
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2025-11-07
• Application Deadline: 2025-12-31

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