Technical Operations Assistant

SOCOE; Kuching; On-site; MYR 30,000 - 48,000; Full time

Job summary

A technology-driven organization in Kuching is looking for a proactive Technical Operations Assistant to support daily operations of Software Development and QA teams. The role involves technical coordination, task management on tools like Asana and Jira, and providing administrative support. Ideal candidates should possess a diploma or degree in a relevant field and 1–2 years of experience, being detail-oriented and tech-savvy.

Qualifications

• 1–2 years of experience in a coordination, operations, or assistant role.
• Ability to understand technical discussions and relay them accurately.
• Strong organization and time management skills.

Responsibilities

• Assist in gathering and organizing project requirements.
• Manage tasks on project management tools.
• Coordinate schedules for UAT or internal testing.

Skills

Strong communication skills

Multitasking ability

Familiarity with project management tools

Technical understanding

Education

Diploma or Degree in Business Administration, Computer Science, Information Systems

Tools

Asana

Jira

Google Workspace

Microsoft Office

Job description

SOCOE is a technology-driven organization that values diversity as a catalyst for creativity and innovation. We aim to foster a seamless community platform that challenges norms and contributes to the growth of the people in Sarawak. Our mission is to empower every member of our organization to achieve their full potential. By prioritizing genuine impact, we are committed to adding meaningful value to people's lives.

Job Overview

We are seeking a proactive and highly organized Technical Operations Assistant to support our Tech Manager in managing the daily operations of the Software Development and QA teams. This role bridges technical coordination and administrative assistance, helping to streamline communication, manage tasks across departments, and ensure timely project delivery. The ideal candidate is detail-oriented, tech-savvy, and able to coordinate effectively across multiple teams.

Key Responsibilities

Technical Coordination & Project Support

• Assist in gathering, organizing, and translating project requirements from stakeholders (System Analysts, UI/UX Designers, Project Team) into clear technical tasks for developers and QA.
• Create, update, and manage tasks on project management tools (e.g., Asana, Jira) based on technical and project requirements.
• Follow up with relevant teams to ensure progress aligns with project timelines and highlight potential delays or bottlenecks.
• Attend project meetings and prepare concise meeting notes or action item summaries.
• Help coordinate UAT or internal testing schedules with QA and project teams.

Administrative & Operational Support

• Manage calendar scheduling, task reminders, and meeting coordination for the Tech Manager.
• Assist in submitting internal claims, reimbursement forms, and other administrative documentation.
• Handle light documentation work, such as formatting technical documents or compiling release notes.
• Help maintain shared knowledge bases, folders, and documentation repositories.

Qualifications

• Diploma or Degree in Business Administration, Computer Science, Information Systems, or a related field.
• 1–2 years of experience in a coordination, operations, or assistant role (technical environment is a plus).
• Familiar with project management tools such as Asana, Trello, or Jira.
• Strong communication and follow-up skills.
• Able to understand technical discussions and relay them accurately.
• Good multitasking and time management abilities.
• Proficient in Google Workspace (Docs, Sheets, Slides) or Microsoft Office.

Equal opportunity employer. We welcome applicants from diverse backgrounds.