Technical Manager, Microsoft Dynamics 365 CRM

Avanade Inc.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology consulting firm is seeking a CRM Solution Development Manager to lead delivery teams in shaping and implementing CRM solutions. You'll design and develop within Dynamics 365, facilitate client interactions, and manage technical teams to ensure high-quality project outcomes. Ideal candidates will have extensive CRM experience, and strong leadership capabilities to guide global teams. This position offers opportunities for personal development and a focus on technology skills.

Qualifications

• Solid experience in CRM systems and project delivery.
• Strong leadership and team management skills.
• Excellent client interaction and communication abilities.

Responsibilities

• Work with clients and lead Avanade Delivery Teams in planning and implementing CRM solutions.
• Design and develop custom solutions within Dynamics 365.
• Lead technical teams to ensure quality solution delivery.

Skills

C#

.Net

D365

CRM SDK

CRM Plugins

PowerApps

Flow

Job description

Summary

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success. As a CRM Solution Development Manager, you’ll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade’s projects. You will be responsible for working with clients and leading Avanade delivery teams in planning, designing, building, testing, and maintaining CRM solutions. Further, you are likely a great manager with vast CRM experience. You understand the nuts and bolts of CRM systems and, more importantly, you know how to connect with clients and lead a team to reach its goals. You are organized, energetic, and as comfortable in front of a boardroom as in front of a whiteboard with your development team. This role provides the opportunity to work for Microsoft’s #1 partner, with an unrivaled focus on personal development and training in both technology and softer consulting skills.

Key Responsibilities

• Work with clients and lead Avanade Delivery Teams in planning, designing, building, testing, and maintaining Customer Engagement (CE) solutions
• Lead and review your team's work across all phases of Avanade projects (e.g., Plan, Analyze, Design, Build and Test)
• Design, develop, and implement custom solutions within Dynamics 365, including developing and deploying plugins to extend core Dynamics 365 functionality, creating custom workflows, business process flows, and developing custom entities, forms, views, and dashboards
• Design and implement robust integrations between Dynamics 365 and external systems using APIs, with a strong emphasis on leveraging Azure Functions for scalable and reliable data exchange
• Develop, customize, and maintain Power Apps Canvas Apps, ensuring user-friendly and highly functional applications that streamline business operations
• Lead technical technology and design teams to ensure consistent, beneficial client interaction, and solution delivery
• Design and enable conceptual architecture and technical solutions
• Liaise effectively between customers, IT staff, and business partners to ensure high-quality and timely resolution of customer issues
• Improve your clients’ business by identifying potential challenges and supporting continuous improvement through their CRM system
• Experience leading teams and working with global, on/offshore teams to establish and maintain CRM technology

Core Skills

C#, .Net, D365, CRM SDK, CRM Plugins, PowerApps & Flow

Equal Employment Opportunity Statement

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