Technical Head – Installation & Service (Elevators)

THE ELITE ELEVATORS SDN. BHD.; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading elevator solutions company in Kuala Lumpur is seeking a Technical Head to oversee installations and maintenance of home lifts across Malaysia. The ideal candidate will have 10–15 years of experience in technical operations, a strong background in installation planning, and excellent leadership skills. This role focuses on enhancing productivity and ensuring customer satisfaction in all services provided.

Qualifications

• 10–15 years of experience in Technical Operations, Installation, Service, or Maintenance in elevators.
• Strong understanding of installation planning and field resource management.
• Ability to drive a performance-based culture aligning team objectives.

Responsibilities

• Oversee installation processes ensuring timely project completion.
• Monitor installation quality and safety compliance.
• Manage maintenance lifecycle from routine visits to breakdown management.

Skills

Technical Operations Leadership

Installation Planning

Service Operations Management

P&L Accountability

Analytical Skills

Communication Skills

Education

Mechanical, Electrical, or Mechatronics Engineering

MBA

Job description

Technical Head – Installation & Service (Elevators)

The Technical Head will lead and oversee the installation, commissioning, and maintenance of home lifts across Malaysia. The role demands a dynamic leader who can manage large‑scale field operations, ensure delivery excellence, and continuously improve productivity, customer satisfaction, and profitability.

Key Responsibilities

• Oversee end‑to‑end installation processes, ensuring timely project start, completion, and handover within defined SLAs.
• Plan and allocate resources effectively across multiple projects and regions.
• Monitor installation quality, safety, and compliance standards to meet global benchmarks.
• Track and reduce Variation Orders by improving accuracy in site readiness and coordination with the sales and project teams.
• Ensure project efficiency and adherence to planned production timelines.
• Manage the complete maintenance lifecycle – from routine visits and preventive checks to breakdown management and renewals.
• Drive KPIs such as: maintenance visits completed on time, callback ratio reduction through proactive servicing, repair order closure time and customer satisfaction index, AMC renewals and % price increase implementation year‑on‑year.
• Ensure all service operations align with the company’s customer delight framework.
• Lead technical workforce including engineers, supervisors, and field executives.
• Build leadership depth within regional teams through mentoring, performance management, and structured capability development.
• Drive efficiency, accountability, and productivity through data‑driven performance tracking and reporting.
• Standardize technical processes and enforce adherence to SOPs across the network.
• Drive cost optimization without compromising on quality, safety, or delivery standards.
• Collaborate with Finance, Operations, and Supply Chain to streamline project cash flows and cost structures.
• Track and improve collections from service contracts and renewal revenue contribution.
• Serve as a key stakeholder in driving post‑sales excellence, ensuring zero escalations and maximum customer satisfaction.
• Maintain strong coordination with CRM and Sales teams for smooth communication during installation and service stages.
• Collect, monitor, and act on customer feedback, testimonials, and referrals to measure customer delight.
• Drive initiatives that enhance brand reputation through quality performance and service reliability.

Candidate Profile

• 10–15 years of experience in Technical Operations / Installation / Service / Maintenance in elevators.
• Strong understanding of installation planning, service operations, and field resource management.
• Demonstrated ability to handle P&L accountability, operational metrics, and cost control.
• Excellent leadership, analytical, and communication skills.
• Qualification in Mechanical, Electrical, or Mechatronics Engineering; MBA preferred for senior management roles.
• Ability to drive a performance‑based culture and align team objectives with business goals.