Technical Design & Assurance Lead

AXA Group Operations; Puchong; On-site; MYR 180,000 - 220,000; Full time

Job summary

An international insurance leader in Selangor is seeking a Lead IAM Product Manager. The role encompasses driving IAM product strategy and governance across a global enterprise, overseeing vendor relationships, and ensuring compliance with regulatory requirements. Ideal candidates will possess 10+ years in IAM or cybersecurity, strong leadership, and excellent stakeholder management skills. This is an excellent opportunity to shape IAM products in a cloud-first architecture.

Benefits

Diversity and Inclusion initiatives

Equal opportunities for all employees

Qualifications

• 10+ years of experience in IAM, cybersecurity, or digital product management.
• Proven leadership in application or project portfolio management.
• Experience managing change initiatives across complex organizations.

Responsibilities

• Drive the strategic vision and execution of IAM products.
• Establish strong engagement frameworks with Group entities.
• Manage vendor relationships for IAM solutions.

Skills

IAM technologies

Change management

Vendor management

Project portfolio management

Communication strategy

Education

Master’s or Bachelor’s degree in Computer Science, Information Security, Engineering, or related field

Tools

Azure AD

Okta

ForgeRock

Ping

Job description

About AXA

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

About The Entity

AXA is becoming a sustainable tech‑led company and at AXA Group Operations we are one of the major catalysts for this transformation. We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution. We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary. At AXA Group Operations, we want to be recognized in three fields of action:

• State‑of‑the‑art Data Technology to drive customer experience
• State‑of‑the‑art Procurement & Sourcing to drive efficiency and better manage risks
• High‑Performing Global Team for stronger partnerships with AXA entities

Job position

1/Service Context

The Identity Product Portfolio Excellence team provides product management governance, technical assurance, and execution oversight for the global Identity and Access Management (IAM) product portfolio strategy across a cloud‑first, SaaS‑based enterprise architecture. As the Lead of the Global IAM Product Management Office, you will be responsible for driving the strategic vision, execution, and lifecycle management of Identity and Access Management (IAM) products and services across a highly digitalised, international Group with over 160,000 users. Operating in more than 30 countries, the Group depends on secure, compliant, and efficient IAM solutions to support its global business operations. You will lead a cross‑functional office overseeing strategy execution, product governance, compliance, engagement with internal entities, vendor performance, and sustainability in a cloud‑first, SaaS‑based architecture.

2/Service Description

Strategic Planning & Scaled Agile Execution

Define and align the global IAM product roadmap with Group business and digital strategy. Drive the execution of the IAM strategy in a scaled agile environment, ensuring alignment with program increments, OKRs, and transformation initiatives. Monitor and report on strategic IAM KPIs and business value delivery.

Product Governance

Lead global governance of IAM products, ensuring consistency, coherence, and alignment with Group digital product architecture. Maintain robust governance processes for service quality, compliance, innovation, and continuous improvement.

Stakeholder & Product Engagement Management

Establish and maintain strong engagement frameworks with Group entities, business lines, and global digital products. Represent IAM in global forums, ensuring visibility, adoption, and integration with digital and security initiatives.

Vendor Performance & SaaS Architecture Oversight

Manage vendor relationships for IAM solutions in a multi‑SaaS, cloud‑native ecosystem. Oversee SLAs, performance metrics, contract compliance, and innovation pipelines with IAM service providers.

Product Lifecycle, Delivery & Quality of Service

Govern the end‑to‑end lifecycle of IAM products, from ideation to retirement. Define and monitor delivery performance, customer satisfaction, and service reliability metrics (QoS, MTTR, availability, etc.).

Costing & Sustainability Management

Define and track IAM product cost models, including forecasting and optimisation. Develop and monitor IAM product carbon footprint reduction strategies in alignment with the Group's sustainability objectives.

Sourcing & Capacity Planning

Manage resource sourcing strategies (internal, external, near/offshore) in collaboration with HR and procurement. Ensure adequate capacity and skills availability to support IAM product delivery and evolution.

Compliance & Regulatory Management

Ensure IAM product compliance with international standards and regulatory requirements, including:

• DORA (Digital Operational Resilience Act)
• ISO/IEC 2700x (Information Security)
• ISO/IEC 4200x (Digital Identity Framework)

Drive alignment with Group security policies, internal controls, and audit requirements. Lead remediation actions and compliance reporting.

3/Service Deliverables

• Global IAM Strategy Execution
  • Published and maintained IAM strategy and roadmap, aligned with business and security priorities
  • Regular strategic progress reviews using agile execution metrics (OKRs, PI planning outcomes)
• IAM Product & Project Portfolio Management
  • Centralised view and governance of the IAM product and project portfolio across all domains (authentication, access governance, federation, etc.)
  • Prioritisation framework and delivery tracking across initiatives and markets
• Entities Engagement Framework
  • Structured engagement model with Group entities, subsidiaries, and business lines
  • Co‑created product roadmaps, adoption targets, and satisfaction KPIs per region/entity
• Change Management & Adoption
  • Defined and executed change management plans supporting IAM product rollouts and migrations
  • Training, communication, and stakeholder onboarding strategies that accelerate adoption and reduce resistance
• IAM Product Lifecycle & QoS
  • Product lifecycle documentation and delivery performance dashboards (QoS, SLAs, MTTR, availability)
  • End‑to‑end release planning and quality assurance tracking
• Vendor and SaaS Performance Oversight
  • Quarterly performance reviews and continuous improvement plans for all IAM vendors
  • SLA compliance, innovation pipeline evaluation, and risk mitigation reporting
• Cost & Sustainability Monitoring
  • IAM budget planning, cost optimisation reports, and usage‑based costing models
  • IAM product carbon footprint dashboards with targets and progress tracking
• Compliance, Internal Controls & Audit Readiness
  • Evidence‑based compliance reports for internal audits and external regulators (DORA, ISO/IEC 27001, 42010)
  • Secure closure of findings and full alignment with Group risk and compliance policies

Expected Skills & Experience

Expertise

Strong understanding of IAM technologies, product lifecycle management, and service operations. Expertise in entities engagement, communication strategy, and influence in matrixed environments. Ability to lead organisational change, facilitate adoption, and align technical solutions with user expectations. Familiarity with regulatory compliance frameworks (DORA, ISO/IEC 27001/27005/42010, GDPR). Strong vendor management and SaaS performance monitoring skills. Budget planning and understanding of IT product costing and environmental KPIs.

Service Qualifications

Must have (At least 5 are required not less, especially for WT countries)

• Master’s or Bachelor’s degree in Computer Science, Information Security, Engineering, or related technical field.
• 10+ years of experience in IAM, cybersecurity, or digital product management in complex, multinational environments.
• Proven leadership in application or project portfolio management, preferably in a multinational context.
• Experience managing change initiatives and user adoption across complex, federated organisations.
• Demonstrated ability to work and drive change in Scaled Agile (SAFe) or similar product delivery frameworks. Proven experience leading product management or PMO functions in a Scaled Agile (e.g., SAFe) environment.
• Understanding of IAM technologies, SaaS/cloud architectures, and cybersecurity principles.
• Expertise in vendor management, performance tracking, and contract negotiation.
• Demonstrated experience in compliance and regulatory oversight, especially in finance, industrial, or critical infrastructure sectors.
• Familiarity with international standards and frameworks (ISO/IEC, NIST, DORA, GDPR).
• Excellent leadership, communication, and stakeholder management skills.
• Fluent in English and French (Spanish or German a plus).

Preferred Certifications

• Certifications such as CISM, CISA, TOGAF, SAFe, ITIL, or PMP.
• Experience with modern IAM stacks (e.g., Azure AD, Okta, ForgeRock, Ping).

What We Offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.