Technical Customer Support Specialist/Engineer

Camfil Asia Pacific; Batu Gajah; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading filtration solutions company in Malaysia is seeking a Technical Support & Solution Design specialist to assess customer requirements and provide expert technical support in HVAC systems. The ideal candidate will have a strong background in air filtration technologies with 3-5 years of experience, excellent communication skills, and the ability to collaborate effectively across teams. This role offers opportunities for travel and professional development.

Qualifications

• Minimum 3–5 years of experience in HVAC or air filtration.
• Strong understanding of HVAC systems and clean air regulations.
• Excellent communication, negotiation, and presentation skills.

Responsibilities

• Assess customer requirements and recommend filtration solutions.
• Provide technical support during project design and commissioning.
• Conduct training sessions for various stakeholders.

Skills

Consultative sales skills

Technical expertise in HVAC

Analytical thinking

Customer-focused relationship ability

Education

Bachelor’s degree in Mechanical Engineering

Diploma in HVAC or Environmental Engineering

Job description

Technical Support & Solution Design

• Assess customer requirements, site conditions, and HVAC system configurations to recommend optimal filtration solutions.
• Provide technical support during project design, tendering, and commissioning stages.
• Prepare and deliver proposals, technical documentation, and cost-benefit analyses.
• Collaborate with sales, product manager, engineering teams and customer service team to ensure proposed solutions meet performance, energy efficiency, and sustainability requirements

Market & Product Knowledge

• Stay updated on HVAC standards, IAQ regulations, and filtration technologies (ASHRAE, ISO, EN, DOE, etc.).
• Conduct competitor and market analysis to identify trends and business opportunities.
• Provide feedback to product management to support continuous improvement.

Customer Service

• Support clients post-sale with technical advice, troubleshooting, and performance monitoring.
• Conduct training sessions for customers, contractors, and internal teams on filtration technologies and best practices.

Pre-sales & post-sales support:

• Pre-sales: Product application and specification assistance
• Post-sales: Installation, commissioning, and training support

Key Competencies

• Technical expertise in HVAC and air filtration.
• Strong consultative sales and solution-selling skills.
• Analytical thinking and problem-solving.
• Customer-focused with relationship-building ability.
• Results-driven and self-motivated.
• Team collaboration and cross-functional coordination.

Qualifications

• Bachelor’s degree or diploma in Mechanical Engineering, HVAC, Environmental Engineering, or related field.
• Minimum 3–5 years of experience in HVAC, IAQ, air filtration, or related technical sales roles.
• Strong understanding of HVAC systems, filtration principles, and clean air regulations/standards.
• Proven track record in technical sales and key account management.
• Excellent communication, negotiation, and presentation skills.
• Ability to work independently and travel as required.