Technical Customer Support I

Zebra Technologies; Simpang Ampat; Hybrid; MYR 48,000 - 60,000; Full time

Job summary

A leading technology company in Malaysia seeks a candidate for a customer-focused role that requires effective communication of technical solutions. As part of a collaborative team, you will address customer inquiries and document interactions while being expected to have a Bachelor's degree or equivalent experience. Ideal candidates will possess strong problem-solving skills and prior customer service experience. This position offers a hybrid work environment, fostering both individual growth and community impact.

Qualifications

• 1-3 years of demonstrated working experience required.
• Technical Certifications preferred.
• Strong customer service and communication skills.

Responsibilities

• Communicate technical solutions to customers effectively.
• Document customer interactions in real-time.
• Collaborate with fellow technicians and supervisors.

Skills

Technical solutions communication

Customer service

Problem-solving

Collaboration

Education

Bachelor's degree or Associate Degree

Tools

Microsoft Office Package

Job description

Overview

Remote Work: Hybrid

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

Youll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about – locally and globally.

Come make an impact every day at Zebra.

Responsibilities

• Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.
• Diffuses upset customers
• Fully documents customer interactions in real-time
• Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments
• Identifies and escalates complex problems under direct supervision
• Works on a limited variety of problems of limited scope using defined procedures and practices
• Collaborates with fellow technicians and supervisor to solve problems
• Familiarizes self with new technologies, products and platforms

Qualifications

• Bachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred
• 1-3 years demonstrated working experience required
• Basic computer literacy with a working knowledge of the Microsoft Office Package
• Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers
• Demonstrates strong customer service and communication skills

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via Zebra email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department. Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.