Technical Customer Support I

Zebra Technologies; Penang; Hybrid; MYR 35,000 - 55,000; Full time

Job summary

A tech innovator company is looking for a Customer Service Representative to troubleshoot customer issues and provide technical solutions in a hybrid setting. The ideal candidate should have a Bachelor's Degree and 1-3 years of experience, with strong communication and customer service skills. Responsibilities include documenting interactions and collaborating with the team to resolve issues. Embrace a fulfilling career and make an impact daily in a supportive environment.

Qualifications

• 1-3 years of demonstrated working experience required.
• Basic computer literacy and knowledge of the Microsoft Office Package.
• Ability to articulate technical issues in simple terms.

Responsibilities

• Communicate basic technical solutions to customers.
• Fully document customer interactions in real-time.
• Collaborate with fellow technicians to solve problems.

Skills

Communication skills

Customer service

Education

Bachelor's degree or Associate Degree (Technical Degree)

Tools

Microsoft Office

Job description

Remote Work: Hybrid

Overview

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about – locally and globally.

Come make an impact every day at Zebra.

Resolves problems with customers via telephone email or chat sessions using basic technical product knowledge and interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates as directed. Develops an understanding of multiple applications and platforms.

Responsibilities

• Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.
• Diffuses upset customers
• Fully documents customer interactions in real-time
• Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments
• Identifies and escalates complex problems under direct supervision
• Works on a limited variety of problems of limited scope using defined procedures and practices
• Collaborates with fellow technicians and supervisor to solve problems
• Familiarizes self with new technologies, products and platforms

Qualifications

• Bachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred
• 1-3 years demonstrated working experience required
• Basic computer literacy with a working knowledge of the Microsoft Office Package
• Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers
• Demonstrates strong customer service and communication skills

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.