Technical Business Analyst Consultant - Sales & Service - PH PDC

Deloitte PLT; Penang; Hybrid; MYR 70,000 - 90,000; Full time

Job summary

A leading consulting firm is looking for a Technical Business Analyst Consultant in Malaysia. The ideal candidate should have a Bachelor’s degree in Software Engineering or equivalent and over 6 years of experience in a consulting environment. Responsibilities include gathering requirements, optimizing processes, and supporting Agile teams to deliver effective solutions. This role offers a hybrid work environment and excellent career development opportunities.

Benefits

Rewards platform

Training and development opportunities

Health and life insurance

Qualifications

• 6+ years experience as a Business Analyst, ideally in a consulting or client-facing Agile environment.
• Proven expertise in process design, persona development and user experience analysis.
• Solid grasp of software development lifecycle, system architecture, APIs, data models and integration patterns.

Responsibilities

• Gather and analyze business and technical requirements, optimizing processes and workflows.
• Create user stories, use cases, and journey maps to support user-centric design.
• Collaborate with Agile teams to align solutions with business goals and system architecture.

Skills

Strong analytical skills

Problem-solving skills

Stakeholder engagement

Effective communication

Education

Bachelor’s degree in Software Engineering, Information Technology, or equivalent

Tools

JIRA

Confluence

Miro

Job description

Location: Manila, PH

Title: Technical Business Analyst Consultant – Level based in Deloitte Consulting Philippines Delivery Center

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose‑led growth and embed more equitable, inclusive as well as sustainable business practices. Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals. We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognized for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you will do

Deloitte’s offering leverages insight‑driven strategies and advanced technology solutions to energize sales and service operations for digitally powered growth and enhance your customer relationships with immersive experiences powered by leading digital arts. Become part of a team that imagines, delivers and runs the capabilities needed for cutting‑edge, digitally enabled sales and channel systems – to formulate go‑to‑market strategy, design incentives, and deploy talent, while harnessing the game‑changing power of technologies such as artificial intelligence and cognitive computing.

• Gather and analyze business and technical requirements, optimizing processes and workflows.
• Create user stories, use cases, and journey maps to support user‑centric design.
• Collaborate with Agile teams to align solutions with business goals and system architecture.
• Support sprint planning, backlog management, and delivery tracking.
• Oversee service transition, monitor SLAs, and drive continuous improvement.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Consultants across our Firm are expected to:

• Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship‑building skills with stakeholders, clients and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte’s success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.

Enough about us, let’s talk about you

• Bachelor’s degree in Software Engineering, Information Technology, or equivalent
• Agile or BA or Scrum Master certifications (e.g. CBAP, PMI-PBA, or similar)
• 6+ years experience as a Business Analyst, ideally in a consulting or client‑facing Agile environment
• Proven expertise in process design, persona development and user experience analysis
• Experienced capturing and documenting both functional and non‑functional requirements
• Managed stakeholder expectations, scope changes, risks and communications with clarity and professionalism
• Proven ability to work with developers, testers and product owners to support solution delivery
• Strong knowledge of Agile Scrum methodologies with hands‑on experience using tools like JIRA, Confluence and Miro
• Excellent facilitation and stakeholder management skills
• Experience in defining sprint goals, breakdown user stories and prioritize tasks effectively
• Proficient in creating detailed user stories, acceptance criteria and process documentation
• Expert in backlog management techniques
• Serve as Scrum Master for one or more Agile teams, facilitating ceremonies such as daily stand‑ups, sprint planning, reviews and retrospective
• Solid grasp of software development lifecycle, system architecture, APIs, data models and integration patterns
• Knowledge of data analysis tools or SQL would be an advantage.

To be successful in this role, you should have the following key experience and capabilities:

• Strong analytical and problem‑solving skills
• Ability to translate complex business needs into clear technical requirements
• Managing the full project lifecycle across multiple simultaneous client engagements, from planning through delivery and transition
• Excellent stakeholder (internal consultants, development teams and external vendors) engagement and communication skills
• Familiarity with BPMN modelling tools
• Ability to manage team dynamics and remove delivery roadblocks
• Organized, outcomes‑focused and comfortable working in fast‑paced environments
• Skilled in leading risk management and issue resolution
• Proactive in process improvement and delivery governance

What is in store for you?

• Embrace the dynamic nature of our work environment with the opportunity to work on a hybrid set‑up and on a shifting schedule.
• Rewards platform – your hard work won’t go unnoticed at Deloitte!
• Training and development – at Deloitte we believe in investing in our best assets, the people! You will have access to world‑class training and funding towards industry and other professional certifications.
• Receive support and mentoring to progress your career. You will have access to mentors and coaches who will help you pave a path for career progression.
• Benefits effective upon hiring including paid time off and holidays, health, and life insurance!

Next Steps

Sound like the sort of role for you? Apply now.

Due to volume of applications, we regret only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

In Philippines, the services are provided by Navarro Amper & Co and other related entities in Philippines (“Deloitte in Philippines”), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Philippines, which is within the Deloitte Network, is the entity that is providing this Website.