Technical Analyst (3898)

GBG; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading technology company in Malaysia is seeking a Technical Analyst to contribute to the deployment of fraud products and provide consulting to ensure high customer satisfaction. The ideal candidate will have 3–6 years of experience in technical analysis within an IT environment, strong skills in SQL Server and API technologies, and excellent communication abilities. Join us to make a difference in enabling safe digital lives.

Qualifications

• 3–6 years of experience in technical analysis or IT solution implementation.
• Experience in onsite software solution implementation.
• Familiar with SQL Server applications and basic performance tuning.
• Experience with API technologies like JSON, REST, and SOAP.
• Fluent in English communication, both verbal and written.

Responsibilities

• Deliver world-class fraud and risk solutions to clients.
• Document technical requirements and provide training.
• Provide technical product delivery support.

Skills

Technical analysis

IT solution implementation

SQL Server

API technologies

Testing tools

Windows operating systems

Microsoft technologies

System implementation

Collaboration skills

Organizational skills

Tools

Postman

JMeter

AWS

Azure

Jenkins

Job description

Enabling safe and rewarding digital lives for genuine people, everywhere

We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.

About the team and role

Professional Services Team, Global Fraud Solutions

We provide our solutions on a global scale by addressing both existing and new clients\' business and technical objectives with a full solution showcase. Importantly we consistently put the customer first and by doing so we focus on providing high quality customer service, this delivers improvements to the customer’s journey, which will generate enhanced profitability.

The team is responsible for providing professional services to address business objectives in the areas of risk prevention and fraud detection. To offer state-of-the-art software solutions and provide comprehensive client delivery and consulting support using our expertise and flexible, client-focused approach.

Technical Analyst

The role of Technical Analyst will be to contribute to the successful deployment of GBG products and consulting for high customer satisfaction with existing customers.

The role will involve end-to-end implementation of GBG fraud products in client environments, from understanding and building business knowledge of the existing GBG products to execute the delivery and installation of these products. A key part of the role will be ensuring our solutions are delivered to high standards of innovation, quality and excellence that delight our customers.

What you will do

Technical Consultation

• Work closely with our clients to deliver world class fraud and risk GBG solutions.
• This may consist of responding to customer queries, providing consultancy on correct usage of the system, liaising with different business and technical teams for issue follow up, identifying and suggesting best practice improvements.

Configuration, training, and documentation

• Work closely with our clients and internal team members to document technical requirements, specification documents, provide technical training and to configure business related rules and other solution functionality.
• This may also consist of responding to customer queries.

Technical Support

• Technical product delivery support during different stages of the project. Provide installation and go live support for the customer.

Skills we’re looking for

• Minimum 3–6 years of experience in technical analysis or IT solution implementation within an Information Technology environment
• Experience in software solution onsite implementation and system integration
• Familiar with SQL Server database applications, including basic performance tuning (Database design would be an advantage)
• Familiar with API technologies including JSON, REST, and SOAP
• Experience with testing tools such as Postman and JMeter
• Good knowledge of Windows operating systems, networking concepts, and SSL certificate management
• Good knowledge of Microsoft technologies and solutions, including:
• Windows Server and its components (e.g., IIS)
• SQL Server
• .NET Framework
• Web applications and services
• Windows applications and services
• Basic understanding of solution architecture, network structure design, and hardware components
• Experience in system implementation projects, preferably within financial services, fraud risk management, or compliance areas
• Ability to collaborate effectively with technical project teams and business stakeholders
• Strong organizational and time management skills
• Fluent verbal and written communication skills in English

Advantageous Skills

• Experience in Jenkins pipeline development
• Experience with cloud platforms such as AWS, Azure, or Alicloud

To find out more

As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, please email beheld at gbgplc.com and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Unleash your potential and be part of our mission to power safe and rewarding digital lives.