Technical Analyst

RBC; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A major North American Bank in Kuala Lumpur is seeking a Client Technology Production and Risk Services analyst. You will support the operations of complex applications, deliver best-in-class service, and optimize application support through automation. Strong problem-solving and technical troubleshooting skills are required, along with experience in cloud applications and a collaborative working style. This role offers a full-time position focused on delivering exceptional client service.

Qualifications

• Strong problem-solving skills in a technical environment.
• Ability to provide user-facing support for diverse platforms.
• Experience in supporting cloud-based applications.

Responsibilities

• Provide user facing front office production support for local and remote users.
• Manage releases and coordinate with internal development and vendors.
• Engage with various stakeholders to achieve stability in the production environment.

Skills

Cloud Applications

Technical Troubleshooting

SQL

Kubernetes

Docker Container

Job description

Job Description

What is the opportunity?

The Production & Risk Services group is looking for a Client Technology Production and Risk Services analyst to help support and drive the operations of a group of complex Client Technology applications. This is an exciting opportunity to join a rapidly growing team supporting a stable but growing business at a major North American Bank.

Overall group responsibilities:

• Supporting various applications in the Client Technology portfolio
• Build tooling to automate monitoring, deployment and our capability to employ DevOps and CI/CD capabilities.
• Offering technical expertise and support across the entire portfolio of applications
• Managing requests to implement normal/emergency changes, releases and capacity planning.
• Coordinate disaster recovery, planning and execution. Update internal config management and risk systems.

What will you do?

• Provide user facing front office production support for local and remote users leveraging multiple platforms.
• Manage releases and coordinate bugs/enhancement with internal development and external vendors.
• Work closely and integrate with the CTB (Change the Bank) team to engage in collaborative agile based development.
• Engage with various technical partners and stakeholders to achieve stability in the production environment.
• Leverage your strong written and verbal presentation skills including creating of documentation in Confluence runbooks.
• Responsibilities include rotational weekend release work + checks.

Mission Statement

Delivery Best-in-class service by providing maximum level of system stability of production environments, reduce cost of application support through efficiency and automation, front-to-back problem and capacity management, and mitigation of risk.

Job Skills

Cloud Applications, Critical Thinking, Customer Support Systems, Databricks Platform, Docker Container, Group Problem Solving, Installation Support, ITIL Management, IT Service Level Management, IT Service Management (ITSM), IT Standards, Kubernetes, Linux, Microsoft Windows, Shell Scripting, Snowflake (Platform), Structured Query Language (SQL), Technical Troubleshooting

Job Details

• Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA
• City: Putrajaya
• Country: Malaysia
• Work hours/week: 40
• Employment Type: Full time
• Platform: CAPITAL MARKETS
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2025-11-07
• Application Deadline: 2025-12-31

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

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