Technical Account Manager - Malaysia

Fortinet; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading cybersecurity firm in Kuala Lumpur is looking for a Technical Account Manager to serve as the primary point of contact for dedicated accounts. The ideal candidate will have 6-10 years of experience in a technical support role, strong knowledge of data networking and security products, and excellent communication skills. Join a diverse team that is committed to making a meaningful impact for clients worldwide.

Benefits

Attractive Total Rewards package

Welcoming work environment

Qualifications

• 6-10 years' experience in a technical support role.
• CCNA, CCNP, CCIE and/or CISSP certifications preferred.
• Experience in system integration and multi-vendor environment.

Responsibilities

• Be the primary point of contact for the dedicated account.
• Provide technical solutions to customer issues.
• Manage and prioritize customer issues for timely resolution.

Skills

Technical support experience

Data networking protocols (TCP/IP, routing, switching)

Hands-on experience with security products

Troubleshooting and problem-solving skills

Effective communication skills

Education

Bachelor’s degree in Computer Science or related field

Tools

Firewalls

SQL databases

Windows, Linux, Unix

Job description

Overview

Location: Malaysia (Kuala Lumpur)

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Account Manager to contribute to the success of our rapidly growing business.

Responsibilities

• Be the primary point of contact for the dedicated account.
• Provide technical solutions to address customer issues.
• Centrally manage and prioritize customer issue to assure timely resolution.
• Reproduce customer environments on lab equipment.
• Follow-up with R&D departments to resolve product issues.
• Be responsible for tracking, maintaining and resolving incident reports and customer support requests.
• Create technical documentation and bulletins to improve internal and external knowledge base.
• Update and provide guidance on new releases and features to dedicated accounts.
• Develop best practice deployment and troubleshooting methodology documentation.
• Conduct periodic site visits for the managed accounts.
• Exercise independent judgment in methods, techniques and evaluation criteria for obtaining results.

We Are Looking For

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• At least 6-10 years’ experience in technical support role in a networking/security company.
• Strong understanding of data networking protocols, specifically TCP/IP, routing and switching.
• Hands on Experience Security products and technologies such as Firewalls, End point protection, IPSec VPN, Authentication (RADIUS, LDAP, etc), UTM, etc.
• Administrator level working knowledge of Windows, Linux or Unix skills an advantage.
• Good understanding of Web application concepts, security and vulnerabilities.
• Strong troubleshooting and problem-solving skills.
• Effective oral and written communication skills.
• Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
• Prefer candidates with CCNA, CCNP, CCIE and/or CISSP certifications.
• Experience in system integration and multi vendors environment.
• Experience in programming and scripting that would assist automate data collection during trouble shooting & daily operation.
• Experience in data center deployment.
• Experience in wireless access point.
• Experience in SQL database.

Why Join Us

At Fortinet, we embrace diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

We will only notify shortlisted candidates.

Fortinet will not entertain any unsolicited resumes, please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any Agency submit any resumes to Fortinet, these resumes if considered, will be assumed to have been given by the Agency free of any related fees/charges.