Technical Account Manager, Enterprise Support, AWS Enterprise Support, ASEAN

Amazon Inc.; Kuala Lumpur; On-site; MYR 150,000 - 210,000; Full time

Job summary

Amazon Web Services Malaysia SDN. BHD. is seeking a Technical Account Manager (TAM) for AWS Enterprise Support in ASEAN.

You will be the technical advisor and voice of the customer to AWS product teams, guiding architecture decisions and incident response across compute, storage, databases, and networking. A minimum of 5+ years in technical engineering is required, with demonstrated external enterprise customer-facing experience and strong communication skills.

Qualifications

• 5+ years of technical engineering experience.
• Experience with operational parameters and troubleshooting in distributed systems.
• Strong oral and written communication, especially with senior stakeholders.

Responsibilities

• Build solutions, provide technical guidance and advocate for the customer.
• Ensure environments remain healthy while reducing cost and complexity.
• Develop trusting relationships with customers and understand their business needs.

Skills

Technical engineering experience

Operations & troubleshooting

Customer-facing experience

Cloud computing

Education

Bachelor's degree

Tools

AWS services

Job description

Technical Account Manager, Enterprise Support, AWS Enterprise Support, ASEAN

Job ID: 10566373 | Amazon Web Services Malaysia SDN. BHD.

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers across all industries and sizes—including Automotive, Financial Services, Energy, Healthcare, Industrial and Manufacturing, Media and Entertainment, Telecom, Big Data, and more—gain the best value and service from AWS? At AWS Enterprise Support, we're looking for a Technical Account Manager (TAM) to support and influence our customers' creative and transformative spirit of innovation across all technology areas, including Compute, Storage, Database, Big Data, AI/ML, Application-level Services, Networking, Serverless, and more. This is not a sales role, but rather an opportunity to be the technical advisor and 'voice of the customer' to organizations ranging from start-ups to conglomerates and enterprises—serving as their advocate to AWS product teams.

Key job responsibilities

• You'll build solutions, provide technical guidance and advocate for the customer
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Develop trusting relationships with customers, understanding their business needs and technical challenges
• Using your technical acumen and customer obsession you'll drive technical discussions regarding incidents, trade-offs, and risk management
• Consult with a range of partners from developers through to C-suite executives
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
• Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning
• Being part of a wider Enterprise Support team you'll provide post-sales, consultative expertise
• Solve a variety of problems across different customers as they migrate their workloads to the cloud
• Uplift customer capabilities by running workshops, brown bag sessions, etc.

A day in the life

As a trusted advisor you'll have a direct impact in helping our customers gain the most value from cloud technology. You'll craft and execute strategies to drive our customers' adoption and use of AWS services.

Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You'll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.

Watch a short video about life as a Technical Account Manager team here

https://www.youtube.com/watch?v=EBA_8o0F9D0

About the team

Diverse Experiences

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Basic Qualifications

• 5+ years of technical engineering experience
• Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
• Bachelor's degree or equivalent

Preferred Qualifications

• Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
• Experience in a 24x7 operational services or support environment
• Experience communicating complex information and solutions to senior stakeholders and influencing decisions
• Experience recognizing a challenge and working with a variety of teams and data sources to diagnose the problem and recommend solutions
• Hands-on experience with AWS services and/or other cloud offerings

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.