Technical Account Manager (AWS)

Ecloudvalley Technology Sdn Bhd; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading cloud solutions provider in Malaysia is seeking a Technical Account Manager (TAM) to help enterprise clients implement AWS solutions. The role involves driving customer adoption, providing strategic guidance, and building relationships to understand clients' technical challenges and operational needs. Candidates should possess strong technical troubleshooting skills and have a solid background in I.T. operations, with 3+ years of relevant experience and a Bachelor's Degree in a related field.

Qualifications

• 3+ years of hands-on experience in Infrastructure/Troubleshooting/Systems Administration.
• Fluent in conversational English.
• Experience in client communication and public presentation.

Responsibilities

• Drive customer adoption of AWS services and execute strategies.
• Provide advocacy and strategic guidance for AWS environments.
• Establish close relationships with customers to address their needs.

Skills

Client Communication

Technical Troubleshooting

AWS Services

DevOps

Infrastructure Management

Linux/Windows Systems Administration

Big Data

Networking

Education

Bachelor’s Degree in Computer Science or related discipline

Job description

Job Overview

Do you like helping enterprise clients implement innovative cloud solutions and solve technical problems? Do you want to be a leader and demonstrate how emerging technologies (such as A.I., Big Data, Cloud, DevOps) can be applied to businesses?

With business growth and global expansion opportunities, we are looking for a highly motivated Technical Account Manager (TAM) to help accelerate our growing team. This is an excellent opportunity to join a world class team, working with some of the best and brightest engineers and solution architects while also developing your skills and furthering your career within one of the most innovative and progressive technology companies.

As a TAM, you will help craft and execute strategies to drive our customers’ adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.

Your technical acumen and customer-facing skills will enable you to effectively represent eCloudvalley and AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs and risk management.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy.

The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. We are seeking individuals with strong backgrounds in I.T. operations and related areas such as Linux/Windows systems administration, DevOps, Big Data and more. The TAM is our centerpiece of value to our managed services customers, so if you wish to be at the forefront of innovation, come join us!

Minimum Qualifications

• 3+ years of hands‑on Infrastructure / Troubleshooting / Systems Administration / Networking / DevOps / Applications Development experience in a distributed systems environment
• Bachelor’s Degree in Computer Science, Math, or related discipline required, or equivalent work experience
• Fluent in conversational English
• Client Communication and Presentation experience (public speaking, creation of content such as whitepapers, presentations, project plans or other written deliverable)
• Technical complex troubleshooting skills in infrastructure services (OS, networking, cloud)
• Experience with AWS services and/or other cloud offerings

Preferred Qualifications

• Advanced experience in one or more of the following areas: Software Design or Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, IP Networking, IT Security, BigData/Hadoop/Spark, Operations Management, Service Oriented Architecture
• External enterprise customer‑facing experience as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
• Experience in a 24x7 operational services or support environment
• Experience in managing multiple clients

Your Application Will Include the Following Questions

• Which of the following statements best describes your right to work in Malaysia?

About eCloudvalley

eCloudvalley is a born‑in‑the‑cloud Premier Tier Services Partner of Amazon Web Services (AWS). This is the highest tier for partners and our expertise focuses entirely on AWS services, such as next generation managed services, cloud migration, and data & analytics. We are one of the largest AWS partners worldwide, with over 2,000 enterprise customers and more than 680 AWS professional certifications, a testament to the reliability and practicality of our solutions.

We have been committed to digitalising with cloud since our first day of business, continually evolving our technology skills and providing intelligent, automated managed services for our customers.

Key Core Specialisations include cloud migration (Server/VM/SAP/DB), next‑generation managed services, big data and analytics, development on AWS, DevOps and microservices, and cybersecurity.

We hold Diversity, Equity, and Inclusion as integral pillars of our identity and are dedicated to fostering an inclusive environment where every team member feels welcome, safe, and valued.