Tech (Technology) Service Executive

The International School of Kuala Lumpur (ISKL); Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading international school in Kuala Lumpur is seeking a Level-3 IT Support Specialist to provide expert technical support and manage devices and security across the institution. The ideal candidate will have a bachelor's degree in IT or a related field and up to two years of experience in IT support. Responsibilities include managing AV setups, enforcing cybersecurity policies, and mentoring junior staff. This position fosters a dynamic environment committed to educational excellence.

Qualifications

• Up to 2 years of experience in IT support or related areas preferred.
• Familiarity with MDM platforms and asset management processes.
• Understanding of AV systems and conferencing platforms.

Responsibilities

• Provide expert Level-3 technical support and escalate issues as necessary.
• Manage device lifecycle and administer MDM.
• Develop and maintain automation for provisioning and updates.

Skills

Technical support

Device management

Cybersecurity

Automation (Bash, Google Apps Script)

End-user support

Education

Bachelor’s degree in IT, Computer Science, or related field

Tools

Jamf Pro

FileWave

Meraki

Job description

The Tech Team aims for transformational teaching, learning, and operations empowered by technology. We innovate and ensure that our technology and systems are human-centric, designed to empower and educate users, and are robust, agile, scalable, sustainable, and secure.

Provide expert (Level-3) technical support, manage devices & AV, promote cybersecurity, automate routine tasks (Bash / Google Apps Script), support digital exams, lead small projects, and mentor junior staff to ensure reliable, user-focused IT services across ISKL.

RESPONSIBILITIES inclusive but not limited to

End-user support: Escalation support for hardware, OS (macOS, iPadOS, Windows, ChromeOS), Google Workspace/Microsoft apps, networks and accounts.

Device & MDM: Full device lifecycle (deploy, image, update, asset tracking). Administer MDM (Jamf Pro, FileWave, Meraki, VPP/DEP).

Automation: Develop & maintain automation (Bash scripts, Google App Script) for provisioning, updates, reporting and inventory.

AV & events: Configure, operate and troubleshoot AV (mixers, projectors, livestreaming, digital signage) for classrooms and large events.

Cybersecurity: Enforce policies, support endpoint protection, promote secure practices and escalate incidents.

Exam support: Prepare and support MAP/AP/IB/WIDA/ExamNet and other digital testing environments.

Operations & projects: Lead/own service areas, run small technical projects, maintain documentation and SOPs.

Team & training: Mentor junior staff, deliver user training, and collaborate across teams and vendors.

Technical skills & knowledge

Basic troubleshooting across macOS, iOS, Windows, ChromeOS, and educational applications.

Familiarity with MDM platforms (Jamf, FileWave, Meraki) and asset management processes.

Understanding of AV systems, conferencing platforms, and livestreaming setups.

Foundational networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi) and security best practices.

Experience using helpdesk/ticketing and remote support tools, with clear technical documentation skills.

Personal attributes

Embody ISKL’s culture by demonstrating empathy, care, and respect while navigating multinational settings to ensure a service-centric approach to stakeholders.

A self-starter and independent problem-solver who uses critical thinking to tackle complexity and recommends solutions rather than just raising issues.

Possesses a passion for learning and a growth mindset, willing to take on varied responsibilities and adapt to the constantly evolving HR landscape.

Highly organized and able to manage time, prioritize workloads, and implement efficiencies (e.g., automation) while maintaining meticulous attention to detail.

Possesses strong interpersonal and communication skills (oral/written) to effectively build relationships with employees and external government contacts while ensuring clarity and alignment.

Hardworking and demonstrates the necessary initiative and flexibility to drive tasks to completion, regardless of constraints.

Upholds strict confidentiality and reliably adheres to all ISKL policies and safeguarding protocols.

Qualifications and experience preferred

Bachelor’s degree in IT, Computer Science, or a related field (or equivalent relevant experience).

Up to 2 years of experience in IT support or related areas preferred.

Certifications (Jamf, Cisco, CompTIA, ITIL, AV) are an advantage.

Willingness to develop technical and professional skills under the guidance of senior staff.

Role holders are expected to be fully committed and supportive of ISKL’s ongoing commitment to fostering, cultivating, and preserving ISKL Values by holding themselves accountable and by modeling this commitment in the execution of duties and responsibilities in ISKL.

This role profile describes the core output expected in this role and does not encompass a comprehensive list of specific tasks, temporary activities, or projects initiated as a result of changing contexts. Agility and a growth mindset are expected of all our employees.

PROCEDURES

Application

Interested external candidates are requested to submit applications via Jobstreet.

Interview

Only those short-listed for an interview will be contacted. The decision and notification of the successful candidate will be made as soon as the interview process is complete.

(Closing date for applications: November 18, 2025)

Candidates should be aware that in the event an exceptional applicant is identified early in the search process, ISKL reserves the right to make an appointment before the deadline is reached. Interested candidates are therefore advised to apply as early as possible.

Vision: Know yourself, care for all, and create a better world.

Mission: We are an inclusive and dynamic community where passions, values, and competencies are cultivated to inspire learners to shape their path as global citizens.

Established in 1965, The International School of Kuala Lumpur (ISKL) has become known as a center of excellence in the world of international education. ISKL is a co-educational, private, non-profit school responsible for the learning journey of over 1,700 students aged 3-18, representing more than 70 nationalities, at its campus in the heart of Kuala Lumpur.

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