Tech Support Lead, SaaS & F&B (SEA/ANZ)

Delivery Hero; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global delivery platform is looking for a Technical Support Team Lead to oversee the technical support function in SEA and ANZ markets. You will lead a team to deliver exceptional service, manage complex technical issues, and ensure client satisfaction. Ideal candidates have 4-5 years in technical support with leadership experience and strong English communication skills. This role offers career growth and the opportunity to work in a dynamic environment.

Qualifications

• 4-5 years of experience in technical support, with at least 2 years in a leadership role.
• Proven experience in managing technical support teams in a fast-paced environment.
• Strong written and oral English communication skills.
• Experience working with clients across SEA and ANZ markets.

Responsibilities

• Oversee the technical support function for clients across SEA and ANZ markets.
• Lead and manage shifts of Technical Support Executives.
• Troubleshoot and resolve complex technical issues.
• Ensure timely and effective resolutions.
• Liaise with engineering and operations teams to resolve critical issues.

Skills

Technical support leadership

Analytical skills

Communication skills

Problem-solving

Interpersonal skills

Tools

Freshdesk

TeamViewer

Datadog

Job description

A global delivery platform is looking for a Technical Support Team Lead to oversee the technical support function in SEA and ANZ markets. You will lead a team to deliver exceptional service, manage complex technical issues, and ensure client satisfaction. Ideal candidates have 4-5 years in technical support with leadership experience and strong English communication skills. This role offers career growth and the opportunity to work in a dynamic environment.