Tech Service Advisor - Customer Experience

ULTRANEXUS SDN. BHD.; Selangor; On-site; MYR 35,000 - 50,000; Full time

Job summary

A leading automotive service provider in Malaysia seeks a Service Advisor to achieve sales targets, enhance customer satisfaction, and manage inquiries effectively. The ideal candidate has a diploma in Marketing or related fields with at least two years of experience in customer service and CRM. Proficiency in English and Bahasa Melayu is required, along with strong interpersonal skills and computer literacy. This role offers an opportunity to contribute to a team focused on excellent customer experiences.

Qualifications

• Minimum diploma with automotive related experience.
• At least two years of CRM and customer service experience.
• Ability to work under pressure in a multitasking environment.

Responsibilities

• Achieve sales and product targets using effective strategies.
• Promote additional services to meet branch targets.
• Enhance customer satisfaction by addressing feedback and inquiries.

Skills

Fluent in English

Strong interpersonal skills

Effective communication

Computer literacy

Education

Diploma in Marketing/Mass Communication/Business Administration

Tools

Microsoft Office

Job description

A leading automotive service provider in Malaysia seeks a Service Advisor to achieve sales targets, enhance customer satisfaction, and manage inquiries effectively. The ideal candidate has a diploma in Marketing or related fields with at least two years of experience in customer service and CRM. Proficiency in English and Bahasa Melayu is required, along with strong interpersonal skills and computer literacy. This role offers an opportunity to contribute to a team focused on excellent customer experiences.