Team Member, Customer Due Diligence

RHB Banking Group; Selangor; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading banking institution is seeking an individual for a client onboarding role in Malaysia, Selangor. The ideal candidate will facilitate a smooth onboarding process for corporate clients while ensuring compliance with regulatory requirements. A Bachelor's degree in Finance or related fields is essential, along with experience in financial services. Strong attention to detail and analytical skills are crucial for this position.

Qualifications

• 1-2 years’ experience in Financial Services, preferably with some experience in client services.
• Efficient at multi-tasking.
• Highly analytical and organized.

Responsibilities

• Enhance client experience through seamless onboarding process.
• Perform due diligence checks as required for new and existing clients.
• Ensure compliance with regulatory requirements.

Skills

Attention to detail

Effective follow-up

Communication skills

Interpersonal skills

Analytical skills

Problem-solving skills

Education

Bachelor Degree – Finance, Business Administration, Banking

Job description

Primary Objective

• To enhance client experience through seamless onboarding process while improving productivity, ensuring regulatory compliance and mitigating risk. Ensure consistent, centralized onboarding process for corporate clients across RHB Group.
• Perform due diligence checks as required for new and existing clients.
• Ensure compliance to regulatory requirements and updating processes where necessary.
• Collating and validation documentation from corporate clients.
• Maintain documentation in central repository.

Key Responsibilities

• Act as a liaison related to onboarding (operational) and provide consistent follow up and follow through on inquiries and issues.
• Ensure accurate and efficient corporate onboarding screening processes across entities.
• Interact with product groups, functional groups and clients to develop understanding of client profile and requirements.
• Gather, review and ensure validity of clients’ information and documents from internal/external sources as appropriate.
• Execute all onboarding related workflow activities including exchange of information and gathering of approvals.
• Track, monitor and elevate potential onboarding issues and delays as necessary.
• Ensure onboarding processes are in compliance with regulatory, compliance and audit requirements.
• Provide input to develop/enhance internal procedures and processes in order to increase efficiency.
• Creation and enrichment of reference data.
• Perform due diligence checks for new corporate clients.
• Perform annual reviews of due diligence for existing clients.
• Assist in project implementation related to onboarding.
• Assist Head in ICAAP Material Risk Assessment (MRA) – Monitor & Report.
• Assist Head of CCOB in BRCO function for Client Coverage Private Sector (refer to BRO JD & BCO JD).
• Collate and validate documentation for corporate client onboarding.
• Creation and enrichment of reference data.
• Perform due diligence checks for new corporate clients.
• Perform annual reviews of due diligence for existing clients.

Requirements

• Bachelor Degree – Finance, Business Administration, Banking or equivalent professional qualifications.
• 1-2 years’ experience in Financial Services, preferably with some experience in client services.
• Attention to details and effective follow up skills to ensure timely deliverables.
• Efficient at multi-tasking.
• Good communication and interpersonal skills, which include the ability to build productive working relationships with other product and functional groups.
• Highly analytical and organized.
• Good problem solving skills.