Team Member, Compliance & Supervisio (Asset Quality Management)

Affin Bank Berhad; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A financial institution in Kuala Lumpur seeks a Team Member for Compliance & Supervisio (Asset Quality Management). You will handle compliance reporting, ensure SOP alignment with regulatory requirements, and manage vendor relationships. Ideal candidates have experience in banking workflows and strong communication skills in English and Bahasa Malaysia.

Qualifications

• Prior experience in handling credit-related tasks and understanding banking workflows.
• Exposure to managing third-party vendors such as Debt Collection Agencies.
• Familiarity with Bank Negara Malaysia (BNM) regulations, AML/STR reporting.
• Experience in preparing structured reports, circulars, and audit documentation.

Responsibilities

• Compile compliance reports for submission to regulators.
• Review Standard Operating Procedures (SOPs) to ensure compliance.
• Conduct voice witness checking and monitor vendor performance.
• Assist in the development and implementation of AQM's compliance program.

Skills

Handling credit-related tasks

Managing third-party vendors

Business Continuity Planning (BCP)

Operational Risk Management (ORM)

Strong communication in English and Bahasa Malaysia

Proficiency in MS Excel and Word

Job description

Team Member, Compliance & Supervisio (Asset Quality Management)

• To compile all units monthly, quarterly, half-yearly and yearly compliance report for submission.
• Assisting as a gateway when need arises with government agencies/regulator such as LEA / Regulated external party.
• Review AQM’s Standard Operating Procedures (SOP) and ensure SOPs align with regulatory requirements and compliance standards.
• To attend to Matched Mule Account Listing (when in need) and distribute to all business units.
• To prepare and circulate internal circulars and guidelines.
• To prepare and perform quarterly clean desk exercises and call tree plan.
• To prepare E-Acknowledgement for internal circulars, guidelines, policies and circulate to all AQM, KBC staff.
• To raise STR and AML Reporting when necessary.
• To review business units’ processes.
• To conduct voice witness checking on monthly basis.
• Maintain up-to-date knowledge of relevant regulations and industry best practices, including those set by BNM.
• Advise and support other departments on compliance matters and best practices.
• Participate in the continuous improvement of AQM's compliance program.
• Collaborate with Consumer Risk & Compliance/Group Compliance to monitor and maintain adherence to all relevant financial regulations, BNM requirements, and internal policies.
• Respond to requests for information or clarification from Group Compliance, Internal Audit & other stakeholders including request from government agencies.
• Assist in the development and implementation of AQM's compliance program, including training and awareness initiatives.
• Assist in the preparation of documentation and data for internal and external audits/reviews related to AQM's compliance and operations.
• To assist in monitoring and compiling documents to be submitted to Compliance Department and Operational Risk Management (ORM).
• To prepare yearly BCP & RA/BIA, SOJT and Live Test Documents for activation of Call Tree Exercise for review by unit head.
• To prepare and compile SOJT for training, ad hoc SOJT compliance reporting and assist preparation of Specific and Generic Risk Control Self-Assessment when necessary Back-up Coordinator for BCP.
• Back-up for OpRisk reporting. Ensure vendor compliance with relevant laws, regulations, and company policies, particularly related to data privacy and consumer protection.
• Maintain accurate and up-to-date records of vendor contracts, performance data, and other relevant documentation.
• Support compliance audits of vendor operations by gathering and organizing necessary information.
• Track and monitor vendor performance against established key performance indicators (KPIs) and service level agreements (SLAs).
• Collect, compile, and analyze vendor performance data, identifying trends, patterns, and potential areas for improvement.
• Develop and maintain reports and dashboards to visualize vendor performance metrics.
• Conduct regular performance reviews with vendors, provide data-driven feedback and recommendations.
• Assist in identifying and implementing strategies to optimize vendor performance.
• Conduct Site Visit on scheduled basis to Vendor’s premises for physical overview on the facilities to ensure they are complied with the requirement.
• Serve as primary point of contact for vendor inquiries and requests. Facilitate clear and effective communication between vendors and internal stakeholders.
• Coordinate vendor onboarding and offboarding processes, ensuring smooth transitions.
• Proactively communicate updates and information to relevant parties.
• Assist in resolving vendor-related issues and disputes.
• Schedule meetings, prepare meeting materials, and document meeting minutes.
• Assist in researching and identifying potential vendors.
• Support the Request for Proposal (RFP) process by gathering information and organizing proposals.
• Participate in vendor evaluations and selection of new vendors.
• Identify opportunities for process improvement in vendor management.
• To attend to any other assignment given by the Manager/Superior from time to time.

Qualifications and Experience

• Prior experience in handling credit-related tasks and understanding banking workflows is essential.
• Experience compiling reports for internal and external stakeholders, including regulators like BNM.
• Exposure to managing third-party vendors such as Debt Collection Agencies, Repossessors and Auctioneers. Familiarity with preparing documentation for audits, risk assessments, and compliance reviews.
• Experience in Business Continuity Planning (BCP), Operational Risk Management (ORM), and related exercises like call tree activation and clean desk checks.
• Familiarity with Bank Negara Malaysia (BNM) regulations, AML/STR reporting, and financial industry compliance standards.
• Understanding of credit processing, SOPs, and internal audit procedures.
• Knowledge of vendor performance metrics, SLAs, KPIs, and compliance requirements for third-party service providers.
• Awareness of Operational Risk Management (ORM), Business Continuity Planning (BCP), Risk Assessment (RA), and Risk Control Self-Assessment (RCSA).
• Experience in preparing structured reports (monthly, quarterly, ad-hoc), circulars, and audit documentation.
• Strong verbal and written communication in both English and Bahasa Malaysia.
• Good computer skills – MS Excel and Words.