Team Manager

I-XEON TECHNOLOGIES SDN. BHD.; Hang Tuah Jaya Municipal Council; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology firm in Malaysia seeks a Management Lead to oversee a team of systems support engineers. Responsibilities include performance management, facilitating training, and managing IT projects. Candidates should possess a minimum of 2 years of relevant experience and a Diploma in Computer Science or related fields. Strong interpersonal and communication skills are essential for success in this role.

Qualifications

• Minimum 2 years relevant work experience.
• Ability to lead and manage teams effectively.
• Experience with change management processes.

Responsibilities

• Lead and manage systems support engineers in a collaborative environment.
• Conduct performance reviews and set individual goals.
• Plan and manage IT infrastructure projects from inception to delivery.

Skills

Interpersonal & Communication

Customer Oriented

Presentation

Problem Solving skills

Initiative

Organizational skills

Time-management skills

Education

Minimum Diploma in Computer Science/Information Technology

Job description

Management

• Lead and manage a group of systems support engineers, with change management team, global support team, and systems administration team, giving supervision & fostering collaboration and develop professional growth.
• Understand the company's services, products, long-term strategy, and business objectives.
• Conduct performance reviews, set individual goals, and provide continuous feedback.
• Creating training programs, materials, and supplies, and arranging training sessions.
• Assist HR on hiring process for any new recruitment/replacement.
• Attend meetings and prepare reports.
• Regular sync-ups with Finance team on service contracts and updates.
• Maintain, monitor, and replace company's assets and devices to maximize their value and decision making on purchase requisition.
• Work closely with Management and Finance regarding devices cycle and updates.

Operation

• Liaison with customer on weekly and periodically based over the service status and planning.
• Prepare monthly on-call schedule for Global Support team and ensure being followed.
• Arrange staff for any ad hoc on-call schedule support team.
• Review and approve monthly on-call allowances and submit to HR.
• Prepare and compile Man-days for Planning, Estimation and Invoicing Submission for Change Management projects and tasks.
• Allocate tasks and resources effectively to ensure timely project delivery.
• Facilitate knowledge sharing and maintain team documentation.
• Design, implement, and maintain enterprise-level systems, ensuring optimal performance and scalability.
• Lead system integration projects, applying Enterprise Integration Patterns and managing workflows such as messaging, file transfers, and event-based handling.
• Oversee and perform operational tasks, including change requests, environment support, and troubleshooting for server platforms and databases.
• Plan and manage IT infrastructure projects, from requirements gathering to execution and delivery.
• Collaborate with cross-functional teams to implement tools like JIRA Service Management for streamlined operations.

Requirements

Minimum Diploma/Advanced Diploma/ Bachelor's Degree, Post Graduate Diploma or Professional Degree in Computer Science/Information Technology or equivalent

• Interpersonal & Communication, Customer Oriented, Presentation, Problem Solving skills
• Initiative, independent, & self-motivated • People oriented
• Great organizational and time-management skills

Minimum 2 years work experience in the related role

Application Questions

• Which of the following statements best describes your right to work in Malaysia?
• Which of the following issue and bug tracking software do you have experience with?
• What's your expected monthly basic salary?
• How many years' experience do you have with change management?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a team manager?
• Which of the following programming languages are you experienced in?
• How many years of project management experience do you have?