Team Leader (Sushi Dept) Aeon Bandaraya Melaka

AEON; Malacca City; On-site; MYR 45,000 - 60,000; Full time

Job summary

A retail company in Malacca is seeking a candidate for a management role in retail operations. The successful applicant will have 3-5 years of experience in retail operations management and will be responsible for staff management, maintaining sales areas, and ensuring product knowledge education. Fluency in both English and Bahasa Malaysia is required. The position offers various benefits such as a KPI-based bonus, medical benefits, staff rebates, and yearly increments based on performance.

Benefits

Bonus depending on KPI

Medical benefit

Staff rebate

Yearly increment depending on KPI

Qualifications

• 3-5 years of working experience in retail operations management or a related field.
• Availability to work shifts, including off days, rest days, and public holidays.

Responsibilities

• Create manpower schedules and manage staff.
• Monitor staff attendance and work attire.
• Provide product knowledge education to staff.
• Ensure cleanliness and maintenance of the sales area.
• Facilitate effective merchandising and stock management.

Skills

Retail operations management

Staff management

Computer literacy

Fluency in English

Fluency in Bahasa Malaysia

Education

Degree or Diploma in any field

Tools

MS Word

MS Excel

MS PowerPoint

MS Teams

Job description

Requirements

• 3-5 years of working experience in retail operations management or a related field.
• Degree or Diploma in any field.
• Computer literacy: MS Word, MS Excel, MS PowerPoint, MS Teams.
• Fluent in English and Bahasa Malaysia.
• Availability to work shifts, including off days, rest days and public holidays.

Responsibilities

Daily Responsibilities

• Staff management – create manpower schedules.
• Attend briefings with staff and promoters.
• Check staff attendance and attire.
• Share yesterday’s sales achievement, today’s sales budget and current sales achievement.
• Disseminate customer‑voice information and address arising issues.
• Provide product‑knowledge education on highlight, new and promotion items.
• Record briefing information in the department communication book.
• Paperwork: prepare today’s DWS on the notice board before the store opens; prepare tomorrow’s DWS, check manpower schedule, and submit to the manager or division leader before 6 p.m. for verification.
• Verify department cleaning, freshness, and other requirements based on the Master Schedule Locations, and note remarks in the checking column.
• Check attendance amendments.
• Sales‑area management and floor maintenance – keep the floor clean, improve merchandise display, decoration and POP, and maintain lighting and fixtures.
• Ordering – check daily request quantities before 12 p.m.; authorize store requisition for quantities after 1 p.m. until 3 p.m.; monitor stock balance for ordering.
• POP & price‑card availability – update POP, ensure weekly selection, advertised, J‑card and normal items include correct price, format and description; limit two POPs per L‑stand, and avoid torn or dirty POPs.
• Merchandise management – verify production level, prepare sushi assortments before opening, ensure sufficient staff for display and cleaning, display correctly with pricing or POP, monitor stock levels, and ensure concuss counter operation.
• Non‑merchandise management – maintain chiller/showcase condition, avoid unused fixtures or customer trolleys, keep floor tiles complete, and keep pillars/ walls stain‑free.
• Backroom management – loss management.
• Price alteration & PA Zero – perform PA Zero items daily, monitor price changes, and update price cards or POP before opening.
• Loading bay and receiving – verify receiving merchandise quantity against R/N and delivery info, check quality, freshness, and quantity before receipt, reject non‑quality or spoiled items.
• Facility, hygiene and cleanliness – ensure lighting at selling floor functions, designate cleaning in DWS, and maintain cleanliness.
• Cleanliness & hygiene – check staff cleaning process, keep promotion stock clean, remove rubbish, use proper cleaning tools, and clear empty boxes or PA items from sales area.

Weekly Responsibilities

• Promotion plan – verify execution before and after business operations, set up promotion per schedule and organized manner, confirm POP availability, ensure adequate stock volume and layout compliance.
• Ordering – ensure group leader schedules weekly plan, confirm weekly production by 11 p.m. every Thursday, and verify stock balance.
• Office management – prepare weekly sales information, promotion reviews and reports of slow‑moving items.
• Other tasks – check all merchandise against R/N and delivery info, review incoming R/N for new deliveries (especially promotion or advertised items), and photocopy DI from MMD.

Monthly Responsibilities

• Time‑table scheduling – plan monthly department duty roster, check promoter duty roster, plan manpower for monthly stock take, and key in HRMS BOSS .NET system schedule for manager approval.
• OKR – prepare OKR based on Store Operation and HQ objectives for the first and second half; monitor progress and submit to the division leader for evaluation.
• Office management – file documents properly for easy retrieval (monthly merchandising report, monthly sales budget & achievement, monthly review, department duty roster).
• Promotion plan – plan promotion setup including layout, brand, cashier, POP and cleaning schedule; devise sales plan and countermeasure.
• Meeting – attend department meeting with merchandiser, plan and conduct staff meeting.

Other Duties: The employee may be required to perform additional tasks, duties, or projects as assigned by the company, based on business needs or as deemed necessary by management.

Benefits

• Bonus depending on KPI.
• Medical benefit.
• Staff rebate.
• Yearly increment depending on KPI.