Team Leader (Sales) - Mandarin

Agensi Pekerjaan JobScoper Sdn Bhd; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Team Leader for the BPO sector in Penang. The ideal candidate has a minimum of 2-3 years in a leadership role with a strong sales background. Responsibilities include leading the team to meet performance metrics and providing coaching and training. Proficiency in Mandarin and English is necessary, along with adaptability in a fast-paced environment. Benefits include training, allowances, and annual leave.

Benefits

Training Provided

EPF & SOSCO

Allowance & Sales Incentives

Annual leave & Sick Leave

Qualifications

• Minimum 2-3 years of team leader experience in the BPO sector.
• Proven sales background in BPO settings preferred.
• Able to work in a fast-paced sales environment.

Responsibilities

• Lead and manage a team to deliver high-quality results.
• Oversee daily performance ensuring KPIs and deadlines are met.
• Provide coaching and feedback to enhance productivity.

Skills

Mandarin communication

English communication

Leadership

Coaching

Excel skills

Adaptability

Job description

Requirement

• Minimum 2-3 years TL experience in BPO sector.
• Proven sales background in BPO settings preferred (B2C & B2B preferred).
• Excellent Mandarin (read, write, speak) and English communication.
• Strong leadership, coaching, and Excel skills.
• Flexible and adaptable in a fast‑paced sales environment.
• Able to work rotational shift.
• Willing to relocate to Penang.

Responsibility

• Lead and manage a team to deliver high‑quality results
• Oversee daily team performance, ensuring KPIs, quality metrics, and project deadlines are consistently met
• Provide coaching, feedback, and training to team members to enhance skills and productivity
• Monitor and analyse operational data to identify trends, issues, and opportunities for improvement
• Act as the escalation point for complex cases, ensuring prompt and effective resolution
• Communicate effectively in Mandarin and English with both internal teams and external stakeholders

Benefits

• Training Provided
• EPF & SOSCO
• Allowance & Sales Incentives
• Annual leave & Sick Leave