Team Leader, Order Management (Japanese Speaker)

BD Mexico; Kuala Lumpur; On-site; MYR 120,000 - 150,000; Full time

Job summary

A leading medical technology company in Kuala Lumpur is seeking a Team Leader for Order Management. This role involves managing the order management function, leading a team, complying with regulations, and ensuring operational efficiency. The ideal candidate should have a bachelor's degree in a relevant field, extensive customer service experience, and bilingual skills in English and Japanese. Join us to contribute to innovative healthcare solutions.

Benefits

Inclusive work culture

Growth opportunities

Competitive salary

Qualifications

• Minimum 8 years in customer service, with 1–2 years managing a team.
• Fluent in English and proficiency in Japanese is essential.
• Experience working in a cross-functional and international multi-site environment.

Responsibilities

• Set-up and operationalize the Japan order management team and processes.
• Conduct regular meetings with Key Stakeholders to update on performance.
• Lead and manage the associates and operations related to order management.

Skills

Customer service orientation

Analytical skills

Interpersonal communication

Project management

Team management

Education

Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related discipline

Job description

Job Description Summary

The Team Leader Order Management, Japan is responsible for the management of the Order Management function within the SSC.

• Deliver transactional processing services to the various entities and business units in accordance to the Service Level Agreement
• Operate within methodologies and processes aligned to the Corporate SSC model
• Oversee team members’ work and performance
• Meet performance and productivity goals
• Represent continuous‑improvement processes at cross‑functional meetings
• Comply with relevant regulatory requirements such as SOX, GDPMDS, ISO, etc.
• Allocate resources to support other initiatives

Job Description

We are the makers of possible.

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth‑centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Job Responsibilities:

• Set‑up and operationalize the Japan order management team and processes
• Partner with the Japan team (travel required) to operationalize a new to BD, pre‑discount model in SAP ECC and Japan’s Web Order Portal
• Lead and manage the associates and operations, namely customer master data management, order processing, pricing validation, backorder management, discrepancy management and service/contract billing, with additional processes to be included as required.
• Maintain good working relationships with distributors/end customers, internal stakeholders and other SSC functions
• Conduct Customer/Distributor Surveys
• Conduct regular meetings with Key Stakeholders e.g., Countries and Business to update on performance and obtain feedback
• Escalate delays as appropriate
• Recruit, develop and manage a process team to achieve individual and team objectives and operational goals
• Lead and participate in projects to standardize policies, procedures and processes across programs and operational units
• Develop strategies for change management and lead change efforts for specific projects
• Monitor metrics and publish performance indicators to control operational cost and quality
• Review and analyze business processes, procedures and systems to identify risks and priorities for improving operational effectiveness and order management
• Collaborate with department manager and other SSC / SCM function stakeholders to develop and implement realistic short‑term and long‑term solutions. This will cover Order Management activities but in SSC and in‑country
• Conduct Compliance audits and training as required
• Conduct periodic one‑to‑one and yearly performance review
• Ensure processes and executions are in compliance with Sarbane‑Oxley (SOX), GDPMDS and other regulatory requirements
• Comply with all ISO 13485 requirements and BD policies
• Ensure a safe, healthy and environmentally friendly workplace by observing Company rules and procedures. Active involvement in preventing and eliminating potential safety hazards and participation in activities which promote recycling, replacement and reduction of resource materials.
• Regularly provide the department manager with relevant information regarding activities, problems and issues related to Order Management Representatives, Specialists and Executives assigned accounts and tasks
• Assist with the maintenance of master pricing files
• Plan, coordinate and oversee training of Order Management Representatives, Specialists and Executives
• Monitor work performed by Order Management Representatives, Specialists and Executives. Keep the department manager informed of any workload issues or other problems and assist in planning and implementing solutions for the same, including providing coverage during absences
• Perform any other tasks as assigned

Job Requirements:

• Bachelor’s degree in Supply Chain, Logistics, Business Administration, Statistics, Economics or related discipline
• Minimum 8 years in customer service, with 1–2 years managing a team
• Experience working with metrics and performance indicators for continuous improvement
• Experience in constructing objectives, standards & procedures
• Experience working in a cross‑functional and international multi‑site environment
• Knowledge of logistics processes
• Highly customer and business oriented
• Highly adaptive and able to work under pressure
• Energetic and enthusiastic approach to work
• Ability to work independently and strategically
• People management skills with previous experience of managing a team
• Excellent analytical, interpersonal & communication skills
• Advanced Project Management Skills are an added asset
• Fluent in English and proficiency in Japanese is essential due to the responsibility of managing Japan orders (interviews will be conducted in Japanese and English)
• Knowledge of other Asian languages is an added asset

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Primary Work Location: MYS Kuala Lumpur - Jalan Kerinchi

To learn more about BD visit: https://bd.com/careers