Team Leader - Front Office, Park Hyatt Kuala Lumpur

Hyatt Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading luxury hotel group in Kuala Lumpur seeks a Front Office Team Leader to ensure efficient department operations. The ideal candidate should have experience in luxury hotels, possess excellent communication skills, and a degree in Hospitality or Tourism management. This role offers full-time employment with responsibilities aligned with corporate strategies and guest expectations.

Qualifications

• Due to work permit restrictions, this position is open only for Malaysian citizens and permanent residents.
• Work experience as Lead Host or Team Leader in luxury hotels is preferred.
• Professional appearance and demeanour, able to remain calm under pressure.

Responsibilities

• Assist in running the Front Office Department smoothly and efficiently.
• Align operations with Hyatt International's Corporate Strategies and brand standards.
• Meet associate, guest, and owner expectations.

Skills

Excellent communication skills

Organizational skills

Multitasking abilities

Problem-solving abilities

Education

University degree/diploma in Hospitality or Tourism management

Tools

Front office management software

Microsoft Office Suite (Excel, Word)

Job description

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Park Hyatt Kuala Lumpur MY - 10 - Kuala Lumpur

Front Office

Hourly/Entry Level Employee

Full-time

Local

Summary

You will be responsible for assisting with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Team Leader - Front Office is responsible for assisting in the smooth and efficient running of the Front Office Department within the Rooms Division.

Qualifications

• Due to work permit restrictions, this position is only open for Malaysian Citizens and Permanent Residents of Malaysia.
• Ideally with a university degree/diploma in Hospitality or Tourism management.
• Work experience as Lead Host or Team Leader in Front Office within luxury hotels is preferred.
• Professional appearance and demeanour, with the ability to remain calm and composed under pressure.
• Excellent communication and interpersonal skills, strong organizational, multitasking and problem-solving abilities.
• Proficiency in front office management software and Microsoft Office Suite (Excel, Word).