Team Leader

FTCO Consultancy Sdn Bhd; Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading consultancy in Malaysia is seeking a Team Lead Greeter to supervise a team, ensuring efficient service delivery and passenger satisfaction in a dynamic environment. Responsibilities include training team members, monitoring performance, and resolving customer issues. The ideal candidate has leadership experience in hospitality or aviation, strong interpersonal skills, and is bilingual in Malay and English. Opportunities for professional growth and training programs are available.

Benefits

EPF, SOCSO, and EIS provided

Opportunities for professional development

Paid annual leave and allowance

Qualifications

• Proven experience in a leadership or supervisory role in hospitality or aviation.
• Strong interpersonal and communication skills to motivate team members.
• Excellent organizational and time management abilities.

Responsibilities

• Lead and supervise a team of greeters, providing guidance and training.
• Coordinate daily operations to ensure efficient service delivery.
• Monitor performance metrics and provide feedback to drive improvement.
• Serve as point of contact for escalations and resolve customer issues.

Skills

Leadership skills

Interpersonal and communication skills

Organizational and time management abilities

Ability to work in fast-paced environments

Bilingual: Malay and English

Job description

FTCO Consultancy Sdn Bhd – Sepang, Selangor

Lead and supervise a team of greeters, providing guidance, support, and training as needed.

Coordinate daily operations and assignments to ensure efficient service delivery and passenger satisfaction.

Monitor performance metrics and provide feedback and coaching to team members to drive continuous improvement.

Serve as a point of contact for escalations and resolve any customer issues or complaints in a timely and professional manner.

Collaborate with other departments and stakeholders to optimize service delivery and enhance the passenger experience.

Maintain accurate records and reports of team activities, including passenger interactions, feedback, and performance evaluations.

Ensure compliance with company policies, procedures, and safety regulations.

Requirements

Proven experience in a leadership or supervisory role, preferably in the hospitality or aviation industry.

Strong interpersonal and communication skills, with the ability to motivate and inspire team members.

Excellent organizational and time management abilities, with a focus on attention to detail and efficiency.

Ability to work effectively in a fast-paced, dynamic environment and adapt to changing priorities.

Knowledge of airport operations, customer service principles, and industry best practices.

Flexibility to work varying shifts, including weekends and holidays.

Ability to work comfortably in both Malay and English. Proficiency in Mandarin languages is a plus.

Preferred Experience

Experience in managing customer service teams in a high-volume, service-oriented environment.

Familiarity with airport operations and procedures, including passenger processing and security protocols.

EPF, SOCSO and EIS provided

Opportunities for professional development and career advancement.

Training and development programs to enhance your skills and knowledge.

Paid Annual leave and allowance provided.