Team Leader

Valentino; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury fashion brand in Kuala Lumpur seeks an experienced sales associate to drive sales and manage client relationships. This role requires keen selling skills and a collaborative mindset to support team success, alongside responsibilities in scheduling and onboarding new hires. The ideal candidate should have strong store operation knowledge and the ability to handle sensitive customer situations effectively.

Qualifications

• Proven top performer in sales and KPIs.
• Ability to manage sensitive situations in absence of managers.
• Experience in supporting onboarding of new hires.

Responsibilities

• Actively participate in sales force and achieve targets.
• Be the point of reference for Client Advisors regarding policies.
• Support management in allocating duties and scheduling shifts.

Skills

Selling and clienteling skills

Collaborative mindset

Excellent communication skills

Strong store operation knowledge

Product knowledge

Job description

Expectations on Role and Responsibilities

•He/she remains active part of the sales force, with sales & CRM targets, commissions on sales, but taking over responsibilities on some specific tasks

•No direct people management; the Team Leader will manage specific tasks (i.e. CRM calling campaigns, prospect registration and follow-up, action plan on cross‑selling, etc…) based on his/her manager’s needs.

•Point of reference for Client Advisors on all store policies and procedures.

•He/she is capable of managing sensitive situations regarding sales activities or after sales (boutique returns, end of season, customer returns, repairs, complaints) when other managers are absent.

•Ensure the appropriate onboarding of new hires.

•Supports Store Manager/Team Manager in allocating duties and responsibilities to Sales Associates and schedule shifts.

•Performs the role in line with the policies and guidelines set by the Headquarter in terms of: safety of both Personnel and products, store image and operations.

Requirement

• Has a proven selling and clienteling skills.
• Top performer in sales and KPIs.
• Has a collaborative mindset.
• Has excellent communication and story telling skills.
• Strong knowledge on store operation.
• Strong product knowledge to support the team in product maintenance, replenishment, display.
• Is a contributor to the correct operations of the store.