Team Lead - (Mandarin Speaker)

Cognizant; Malaysia; On-site; MYR 50,000 - 70,000; Full time

Job summary

A multinational IT services company in Malaysia is seeking a Training Associate responsible for designing and implementing training programs. The ideal candidate must have at least 2 years of experience in training roles or 3-5 years in team leadership. Fluency in both English and Mandarin is essential for effective communication. Strong documentation, coaching, and facilitation skills are required. This role includes a 24/7 rotational shift and offers opportunities for professional growth in a dynamic environment.

Qualifications

• Minimum of 2 years’ experience in a training role or 3-5 years in team leadership.
• Proficiency in MS Office, especially Excel and PowerPoint.
• Strong documentation and problem-solving skills.

Responsibilities

• Design and implement training and knowledge-sharing sessions.
• Provide mentor support to new hires and facilitate the training process.
• Create, update, and deploy training documents efficiently.

Skills

Training Design

Coaching Skills

Client Management

Problem-solving Skills

Communication Skills

Documentation Skills

Excel Proficiency

PowerPoint Proficiency

Fluency in English

Fluency in Mandarin

Job description

Eligibility

• Associate should have minimum of 2 years’ experience in training role OR
• Associate should have at least 3-5 years’ experience in leading a team
• Been in a high-paced environment
• Experienced in generating reports and well-versed in Excel Client management experience
• Good communication, coaching, presentation skills & public speaking skills
• Strong Documentation Skills & Proficiency in Power Point, & MS Office
• Good facilitation skills, Problem-solving skills & attention to details
• Ability to handle pressure & flexible with shifts [24/7 rotational shifts]
• Excellent command of both English and Mandarin (spoken and written in both Traditional and Simplified) is required for this role.

Key Roles and Responsibilities

• Training - Design and implement training and knowledge sharing sessions - new hire, re-training, process improvement and updates
• New Hire - Act as a buddy for New Hires & Needs to provide all necessary mentor support to new hire
• Documentation - Responsible for creation, updating & modification of training documents & its deployment on floor with TAT
• Quick Learning & Understanding of Policy Updates & Its deployment on floor within TAT
• Client Communication - Regular discussion with Client’s Training Team & What’s New Sessions
• Should be able to prepare User cases and to conduct refreshers effectively within stipulated time
• Needs to maintain sync between QC & Trainers
• Certification & Assessment - Responsible for conducting KC, Certification as per client guideline
• Participate in special projects/recruiting initiatives including assessment of best practices in research techniques and manage individual projects, and act as a guide to drive
• Research for the project and be a POC for any operational updates
• Good to have any training certification.