Team Lead / Manager: NOC Engineering

Fuku; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading technology firm in Kuala Lumpur is seeking a Team Lead / Manager for their NOC Engineering team. The role involves supervising a team of engineers, utilizing AWS cloud services for enhanced monitoring, and participating in continuous improvement projects. The ideal candidate will have experience with DNS management, Linux systems, and proficiency in English and Chinese. This is a great opportunity to lead in a dynamic environment and advance your career in IT operations.

Qualifications

• Experience with DNS management, including registration and renewal.
• Ability to manage WHOIS contacts and name servers.
• Basic experience with Linux systems.
• Familiarity with Apache and NGINX web servers.
• Basic knowledge of network and internet protocols.
• Proficiency in both spoken and written English and Chinese.
• Experience with AWS Cloud Services.

Responsibilities

• Supervise a team of 10 L1 and L2 NOC Engineers.
• Go beyond traditional network monitoring utilizing AWS cloud services.
• Participate in continuous improvement projects for NOC operations.

Skills

DNS management

English proficiency

Chinese proficiency

Linux systems

Network and internet protocols

AWS Cloud Services

Tools

Apache

NGINX

Job description

Team Lead / Manager: NOC Engineering

Overview

My client is establishing a NOC (Network Operations Center) team and is planning to hire 1 Lead NOC Engineer and 10 NOC Engineers. The team will handle all L1 and L2 support, including troubleshooting and managing service requests for cloud-based IT infrastructure. The Lead NOC Engineer will ensure NOC operations are conducted in accordance with established policies and procedures.

Role Responsibilities

• Supervise a team of 10 L1 and L2 NOC Engineers.
• Serve as a pioneer in the newly formed NOC department.
• Go beyond traditional network monitoring by utilizing AWS cloud services to enhance network monitoring capabilities.
• Gain exposure to new technologies in network monitoring, with company-provided training.
• Participate in continuous improvement projects aimed at automating and optimizing NOC operations for greater efficiency and effectiveness, beyond routine incident response.

Job Scope

• Hire, mentor, and train NOC Engineers.
• Monitor systems and network services to ensure optimal performance.
• Troubleshoot technical issues as they arise.
• Track and manage incident reports.
• Oversee incident management and escalation processes, including reporting.

Must Have Qualifications

• Experience with DNS management, including registration and renewal.
• Ability to manage WHOIS contacts and name servers.
• Basic experience with Linux systems.
• Familiarity with web servers, specifically Apache and NGINX.
• Basic knowledge of network and internet protocols.
• Proficiency in both spoken and written English and Chinese.
• Experience with AWS Cloud Services.

Nice to Have

• ITIL certification or knowledge.