Team Lead, HR Services

Averis Sdn Bhd; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A reputable HR services provider in Kuala Lumpur seeks a dedicated HR Specialist to manage HR inquiries and travel arrangements. The ideal candidate will have strong knowledge of HR policies and systems, excellent communication skills, and a commitment to improving employee engagement. This role also involves overseeing travel logistics and ensuring compliance with governance standards. Competitive perks include medical benefits, learning opportunities, and more.

Benefits

Medical, dental, and optical benefits

Cross‑functional training

Overseas postings and short‑term secondments

Learning and development programmes

Reward and recognition awards

Exciting recreational & employee engagement opportunities

Opportunities for job rotations

Professional membership subscriptions fees

Qualifications

• Strong knowledge of HR policies and procedures.
• Proficient in HR systems, particularly Workday.
• Excellent communication and relationship-building skills.

Responsibilities

• Act as the first-level contact for HR inquiries.
• Log and manage HR cases in the ticketing system.
• Oversee and manage travel arrangements.

Job description

Responsibilities

• Act as the first-level contact for all HR-related inquiries through email, call, or ticketing system.
• Provide accurate and timely guidance on HR policies, claims, benefits, leave, and system-related matters.
• Analyse each inquiry in detail and apply Standard Operating Procedures (SOP) to ensure consistent handling.
• Log and manage all HR cases in the ticketing system, ensuring timely resolution and closure in line with Service Level Agreements (SLAs).
• Escalate complex or out-of-scope cases to relevant support functions as needed.
• Maintain and update HR knowledge base articles, FAQs, and SOPs to ensure accuracy and usability.
• Promote employee self-service through HR platforms (e.g., Workday) and guide users on common transactions.
• Track inquiry trends and identify recurring issues, recommending process or policy improvements.
• Support Continuous Improvement (CI) initiatives to enhance operational efficiency, service quality, and employee satisfaction.
• Ensure confidentiality, data accuracy, and compliance with HR governance standards.
• Oversee and manage all travel arrangements, including air tickets, accommodations, and related logistics/operations.
• Provide professional advice on travel documents, insurance requirements, and relevant import/export or visa regulations.
• Build and maintain strong relationships with senior management, travel agencies and service providers to ensure seamless coordination.
• Negotiate contracts, rates, and service teams with travel vendors to achieve cost efficiency and service excellence.
• Ensure full compliance with internal policies and external regulations across all travel related processes.
• Drive continuous improvement and identify opportunities to enhance travel programs and employee travel experiences.
• Develop and implement strategic policies, procedures, and programs to support corporate travel objectives.

When you send us your resume and personal details, it is deemed you have provided your consent for us to keep or store your information in our database. All the information you have provided is only used for the recruitment process. Averis will only collect, use, process or disclose personal information where and when allowed to under applicable laws.
Only shortlisted candidates will be contacted for an interview. We endeavour to respond to every applicant. However, if you receive no response from us within 60 days, please consider your application for this specific position unsuccessful. We may contact you in the future if there are opportunities that match your qualifications and experience. Thank you for considering a career with Averis.

Perks and Benefits

• Medical, dental, and optical benefits
• Cross‑functional training
• Overseas postings and short‑term secondments
• Learning and development programmes
• Reward and recognition awards
• Exciting recreational & employee engagement opportunities
• Opportunities for job rotations
• Professional membership subscriptions fees

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