Team Lead, Customer Support & Mentoring (Insurance)

Cognizant; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading multinational corporation in Kuala Lumpur is seeking a customer service advisor to resolve customer queries efficiently. This role requires 3-5 years of experience in customer service within the insurance or financial industry and strong communication skills. Proficiency in Cantonese is essential to assist customers effectively. Join a dynamic team providing exemplary service in a professional environment.

Qualifications

• 3 - 5 years of customer service experience in the insurance or financial industry.
• Strong knowledge of healthcare and medical insurance products.
• Ability to communicate professionally with Cantonese speaking customers.

Responsibilities

• Handle enquiries through phone/live chat and provide extraordinary service.
• Address members’ enquiries effectively and ensure satisfactory service quality.
• Provide support to junior advisors in service delivery and operations.

Skills

Customer service expertise

Good communication skills

Integrity and trust

Job description

A leading multinational corporation in Kuala Lumpur is seeking a customer service advisor to resolve customer queries efficiently. This role requires 3-5 years of experience in customer service within the insurance or financial industry and strong communication skills. Proficiency in Cantonese is essential to assist customers effectively. Join a dynamic team providing exemplary service in a professional environment.