Team Lead, Credit Cards

Alliance Bank Malaysia Berhad; Johor Bahru; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading bank in Malaysia seeks a Sales Manager to ensure alignment of sales growth with strategic objectives. Responsibilities include coaching staff, reporting sales performance, and identifying growth opportunities. Ideal candidates have proven success in banking sales and customer service, along with at least 3 years of experience in Unsecured Lending. This position offers a dynamic environment to influence sales direction and coaching effectiveness.

Qualifications

• Proven track record in banking sales management environment.
• Experience in customer service environment with strong customer care culture.
• At least 3 years in-depth sales experience in Unsecured Lending business.

Responsibilities

• Ensure sales growth aligns with Bank's objectives for Credit Cards.
• Review Business Units for alignment with Business Plans.
• Coach Direct and Indirect Reports for Talent Identification.

Skills

Banking sales management

Customer service

Sales experience in Unsecured Lending

Understanding of market trends

Personal Sales

Job description

Responsibilities

• Ensure sales growth is aligned with the Bank’s objective for Credit Cards and/or Balance Transfer & Fast Cash.
• Constant review of Business Units to ensure alignment with Business Plans by monitoring performance standards and street presence.
• Coaching of Direct Report and Indirect Reports for Talent Identification and Succession Planning.
• Provide Sales Training strategies to maximize distribution capabilities across all channels and products.
• Accurate and punctual sales performance reporting for Senior Management on sales submission, approval rates, standard of performance, product mix, penetration rate and average ticket size.
• Identify alternative business opportunities for expansion and accelerated growth.
• Liaison with key departments such as Marketing, Credit Processing and Customer Service.
• Ensure adherence to rules and guidelines on Selling and Compliance across all channels.
• Act as escalation point for customer complaints, miss-selling and fraud, ensuring proper investigation and resolution within defined turnaround time.
• Serve as Brand Ambassador of the Bank.

Qualifications

• Proven track record in banking sales management environment.
• Experience in customer service environment with strong customer care culture.
• At least 3 years in-depth sales experience in Unsecured Lending business.
• Awareness of consumer and market trends.
• Personal Sales experience to have the ability to relate with sales force.