Team Assistant - Mandarin Speaking (6 Month Fixed Term Contract)

Marsh & McLennan Companies; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading global consulting firm is seeking a Mandarin Speaking Team Assistant for a 6-month fixed-term contract. Responsibilities include calendar management, travel arrangements, and overall administrative support for Principals. The ideal candidate will have 2-3 years of experience in a similar role, strong organizational skills, and be fluent in both English and Mandarin. This role is based in Kuala Lumpur, Malaysia.

Benefits

Diverse and inclusive work environment

Qualifications

• At least two to three years’ experience in an administrative/Team Assistant position.
• Demonstrated high level of client service.
• Experience in financial services, management consultancy or professional services is a plus.

Responsibilities

• Support calendar management and travel logistics.
• Maintain and update CRM database.
• Provide administrative support to Principals and broader office activities.

Skills

Fluency in English

Fluency in Mandarin

Strong organizational skills

Proficiency in Microsoft Office Suite

Strong problem-solving skills

Tools

Microsoft Dynamics CRM

Job description

Mandarin Speaking Team Assistant - 6 Month Fixed Term Contract

About Oliver Wyman Group: Oliver Wyman Group (OWG) delivers advisory services to clients through three operating units, each of which is a leader in its field. Oliver Wyman (www.oliverwyman.com) is the largest part. It is a top-tier global management consulting firm that combines deep industry knowledge with specialized expertise in strategy, operations, risk management, organizational transformation, and leadership development. Lippincott (www.lippincott.com) helps clients create, develop, and manage their corporate branding, identity, and image. NERA Economic Consulting (www.nera.com) advises corporations, law firms, and government entities on the economics of competition, regulation, public policy, finance, and litigation.

Visit our website for more details about Oliver Wyman Group: www.oliverwymangroup.com

Job Overview

The Team Assistant (TA) is responsible for supporting Principals including but not limited to calendar management, travel logistics & administration.

Key Responsibilities

Calendar Management & Travel Arrangement

• Maintain diaries for Oliver Wyman Principals and other key stakeholders, scheduling internal and external meetings, communicating with clients and internal Partners, Consultants and Support Professional colleagues
• Coordinate complex travel including booking, flights, cars, rail tickets, hotels etc. Support visa applications when required.
• Develop understanding of Principal and key stakeholders’ scheduling and travel preferences. Coordinate travel efficiently by grouping client meetings where possible ("you're in Melbourne to see XYZ Company, shall I try to set up a meeting with X Company because we haven't spoken to them for three months")

Business Development

• Maintain and update current list of contacts and business activities in CRM database
• Track and maintain sales activity/pipeline working with Executive Assistants
• Execute requested follow-up calls for client mailings/marketing events

Daily Administration

• Manage documents: printing & binding in local office when requested
• Preparation of timesheets for each assigned Principal or key stakeholder
• Expense support using iExpense

Team Support

• Provide coverage for Assistants who are out of the office to ensure seamless support to Principals/Partners
• Support broader office activities when required, helping with Happy Hours or other social activities as needed

Adhoc

• Willing to take on other adhoc duties, supporting the business and office. This may include but not limited to – arranging office supplies, organizing events, including Partner visits, client forums and lunches

Experience Required

• At least two to three years’ experience at working in an administrative /Team Assistant position
• Experience in financial services, management consultancy and/or a professional services environment a plus
• Demonstrated high level of client service in an office or professional environment

Technical Skills

• Fluency in English and Mandarin required
• Proficiency working with Microsoft Office Suite
• Basic knowledge of CRM (Microsoft Dynamics) a plus
• Good judgement
• Ownership mentality
• Empathetic, courteous, positive demeanor
• Strong organizational skills with demonstrated ability to prioritize and multiple task
• Ability to work in fast-paced environment and be detail-oriented
• Resourceful and proactive
• Strong problem-solving skills and decision making capabilities
• Superior written and verbal communication skills
• Good time-management skills
• Team player who is able to work with different personalities and working styles

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.