TCM Payment Specialist

Novartis Farmacéutica; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading company in healthcare is seeking a TCM Payment Specialist to manage treasury processes and ensure compliance with financial regulations. This role involves overseeing operations, improving service delivery, and collaborating with stakeholders. Ideal candidates will have a degree in finance or related fields and significant experience in financial services.

Qualifications

• 4-6 years of financial experience, especially in payment execution.
• Fluent in English; Mandarin skills are highly preferred.
• Experience working in multinational, matrix organizations.

Responsibilities

• Manages treasury processes within the FSC, supporting system implementation and documentation.
• Oversees operations to provide high-quality services and resolves escalated issues.
• Initiates and participates in process improvements and ensures compliance with audit requirements.

Skills

Compliance and Controls

Continuous Process Improvement

Critical Thinking

Analytical Skills

Engagement and Communication

Stakeholder Management

Education

University degree in Business Administration, Economics, Finance, or related field

Tools

SAP

Job description

The TCM Payment Specialist manages treasury processes within the FSC, supporting system implementation, documentation, compliance, and reporting. The role focuses on continuous improvement to enhance end-to-end processes for Novartis divisions.

About the Role

Service Delivery:

• Supports transitions, knowledge transfer, and monitors critical deliverables.
• Oversees operations to provide high-quality services, handling exceptions, and guiding team members. Collaborates proactively within FRA and Business Functions to ensure accurate accounting and reporting. Resolves escalated issues and disputes.
• Works with key stakeholders, including auditors.
• Acts as a Subject Matter Expert for relevant policies and processes.
• Initiates and participates in process improvements, cost reduction, and standardization efforts, especially related to global ERP/SAP systems.
• Supports measurement and achievement of service levels and KPIs.
• Challenges the status quo with fact-based recommendations.
• Ensures proper document management and compliance with NFCM and audit requirements.
• Supports Master Data Maintenance related to TCM in collaboration with business functions.
• Ensures correct accounting of financial transactions and addresses accounting questions.
• Maintains adequate accounting records per local laws and Novartis standards.
• Applies banking requirements and country regulations, ensuring timely payments.

Key Performance Indicators:

• No unsatisfactory audit ratings and timely action plan execution.
• Standardization of business processes and realization of benefits.
• Customer satisfaction aligned with SLAs.
• Stable service delivery, including outsourced operations.
• Successful rollout of core systems and processes.

Qualifications:

• University degree in Business Administration, Economics, Finance, or related field.
• 4-6 years of financial experience, especially in payment execution.
• Fluent in English; Mandarin skills are highly preferred.
• Experience working in multinational, matrix organizations.
• Previous experience managing financial services.
• SAP knowledge.

Skills:

• Compliance and Controls
• Continuous Process Improvement
• Critical Thinking
• Analytical Skills
• Engagement and Communication
• Stakeholder Management

Why Novartis:

Our purpose is to reimagine medicine to improve lives. Join us to be part of a passionate community driving innovation and breakthroughs in healthcare.