Talent Acquisition Business Partner

TDCX MY; Kuala Lumpur; On-site; MYR 250,000 - 300,000; Full time

Job summary

A global outsourcing leader in Kuala Lumpur is seeking an Assistant Manager for talent acquisition. This role involves leading a team, developing recruitment strategies, and ensuring compliance with HR policies. Ideal candidates will have strong leadership skills, and experience in managing full-cycle recruitment, and data-driven decision-making. The position offers competitive remuneration within a dynamic work environment.

Qualifications

• Experience in managing talent acquisition processes.
• Strong understanding of data analytics for recruitment.
• Ability to partner with senior stakeholders.

Responsibilities

• Lead and mentor the talent acquisition team.
• Develop recruitment strategies aligned with business needs.
• Manage full-cycle recruitment for key roles.

Skills

Leadership

Talent acquisition

Data analytics

Recruitment strategy

Job description

At Assistant Manager level, you’ll have a mix of “hands‑on recruitment/TA” responsibilities and leadership/strategic responsibilities. Some examples:

Strategic / Leadership responsibilities

Partner with senior business stakeholders (e.g., business unit heads, operations leads) to understand growth plans, staffing forecasts, skill-gaps and translate them into recruitment strategy.

Develop the talent acquisition roadmap: sourcing strategy, pipelines, employer‑brand initiatives, candidate experience improvements, diversity/hiring analytics.

Lead a small team of TA BPs / recruiters (or at least mentor/oversee them) — ensuring that requisitions are being addressed, KPIs met, team is effective.

Set and monitor TA metrics (time‑to‑fill, cost‑per‑hire, quality of hire, retention of new hires, funnel conversion) and report insights to leadership.

Use data/analytics to identify bottlenecks in hiring, propose continuous improvement / process optimisation.

Possibly vendor / agency management (when external sourcing or head‑hunters involved).

Ensure compliance with labour laws, internal HR policies, and align talent acquisition with broader HR strategy (onboarding, retention, internal mobility).

Operational / “Business Partner” responsibilities

Manage full‑cycle recruitment for a defined set of roles (often for key or senior roles) or oversee the recruiting for a business unit.

Source, screen, assess, interview candidates (or guide the team doing so) and manage offers and onboarding hand‑off.

Build and maintain talent pipelines for hard‑to‑fill roles; establish sourcing channels (social recruiting, referral, job boards, events).

Serve as main point of contact for hiring managers: consult on role definition, market salary benchmarking, candidate fit, interview process design.

Improve candidate experience (communication, feedback, onboarding transition) and employer brand for the unit.

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Singapore‑based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e‑commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.