Taiwan Market Customer Service Pro - Trad Chinese & English

Tribe Digital; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading business services company in Kuala Lumpur is seeking a Customer Service representative for the Hong Kong market. In this full-time role, you will handle customer enquiries across various channels while ensuring a positive customer experience. Ideal candidates will be fluent in Traditional Chinese and English, possess excellent problem-solving skills, and have a strong background in customer service. You will enjoy a supportive team environment with opportunities for career development.

Benefits

Generous annual leave entitlement

Opportunities for career development

Collaborative team environment

Regular team-building activities

Qualifications

• Excellent fluency in Traditional Chinese Typing and English, both verbal and written.
• Previous experience in a customer service or call centre role, preferably in the Taiwan market.
• Strong communication and interpersonal skills with the ability to empathise and build rapport with customers.
• Proven problem-solving and decision-making skills.
• Ability to work effectively in a fast-paced, target-driven environment.

Responsibilities

• Responding to inbound customer enquiries via phone, email and chat.
• Resolving customer issues and complaints effectively.
• Providing product information and guidance to customers.
• Maintaining accurate records of all customer interactions.
• Identifying opportunities to improve customer satisfaction.

Skills

Fluency in Traditional Chinese Typing

Fluency in English

Strong communication skills

Problem-solving skills

Interpersonal skills

Job description

A leading business services company in Kuala Lumpur is seeking a Customer Service representative for the Hong Kong market. In this full-time role, you will handle customer enquiries across various channels while ensuring a positive customer experience. Ideal candidates will be fluent in Traditional Chinese and English, possess excellent problem-solving skills, and have a strong background in customer service. You will enjoy a supportive team environment with opportunities for career development.