T&T Senior Consultant - ETP As A Service/Operate (SAP Delivery Lead) - MY

Deloitte Consulting SEA; Kuala Lumpur; On-site; MYR 100,000 - 130,000; Full time

Job summary

A leading consulting firm in Kuala Lumpur is looking for a Senior Consultant specializing in SAP ETP As A Service. The role involves leading support and project implementation activities, as well as providing Level 2/3 AMS support. Candidates should have strong SAP S/4HANA knowledge and leadership experience, along with English proficiency. This opportunity includes working with project teams and contributing to business development efforts.

Qualifications

• 6–8 years of experience with SAP S/4HANA or SAP ECC.
• Experience leading a team is an advantage.
• Good command of English language.

Responsibilities

• Provide Level 2/3 AMS support for escalated issues.
• Lead discussions on high-level solution designs.
• Maintain documentation according to firm standards.

Skills

SAP S/4HANA

SAP ECC

Team Leadership

Integration Knowledge

Cloud Solutions

Agile Delivery

Communication Skills

Education

Certifications in SAP applications

Job description

T&T Senior Consultant - ETP As A Service/Operate (SAP Delivery Lead) - MY

Senior Consultant role leading SAP ETP As A Service solutions in Malaysia, responsible for both support and project implementation activities.

Responsibilities

• Assigned as Level 2/3 AMS support: render 2nd/3rd level AMS support for escalated issues, perform in‑depth production incident troubleshooting, resolve incidents, and monitor fixes to meet SLA.
• Identify and perform problem management to reduce re‑occurring issues, present root cause analysis, and deliver permanent fixes within agreed time‑frames.
• Lead discussions on high‑level solution design for medium‑to‑complex enhancements, estimate effort, and ensure end‑to‑end solutioning, testing, and delivery within agreed timeframes and quality.
• Maintain documentation according to firm standards, best practices, and SOPs.
• Fully comply with all AMS processes, procedures and client IT policies.
• Participate in and contribute to continuous improvement initiatives.
• As a project team member, support delivery of solution applications and develop work products that address client business needs.
• Support project teams in developing presentation materials and communications with clients.
• Lead and/or coach Analyst and Consultant level members.
• Support business development by contributing to proposals, presentations, and publications.

Requirements

• Good understanding of SAP S/4HANA or SAP ECC, with at least 6–8 years of experience as a support team lead/member or implementation team lead/member in SAP FICO/ SAP Basis/ SAP MM.
• Strong knowledge of integration to related modules/sub‑modules to understand end‑to‑end business process and conduct testing.
• Experience in basic technical debugging (advantage).
• At least 3 years of experience leading a team (advantage).
• Experience delivering solutions on cloud or on‑premise platforms.
• Experience with waterfall and/or Agile delivery approaches.
• Certifications in SAP applications and/or ITIL or Project Management (e.g., PMP, PRINCE, Agile) are an added advantage.
• Good command of English language.
• Ability to lead/facilitate discussions, engage stakeholders, and drive positive outcomes.
• Pro‑active, resourceful, and able to rally team members to deliver tasks on time.
• Flexibility to work on client business days and office hours, including rotations for critical requests after hours.
• Willingness to travel to client sites if required.

Additional Information

Due to the volume of applications, only shortlisted candidates will be notified. This is a recruitment advertisement from Deloitte; the company will never contact you via messaging platforms for employment offers or requests for money or personal information. Please apply only through the official Deloitte website.