T&T Senior Consultant - ETP As A Service/Operate (SAP Basis/ Security) - MY

Deloitte Consulting SEA; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A global professional services firm in Kuala Lumpur seeks an experienced professional for 2nd/3rd level application managed services support. The role requires 6-10 years in SAP S/4HANA or ECC and strong problem-solving abilities. Successful candidates will troubleshoot production incidents, deliver enhancements, and support project teams in addressing client business needs.

Qualifications

• 6-10 years of hands-on development experience in SAP S/4HANA or SAP ECC.
• Technical proficiency in systems development across multiple platforms.
• Certifications in SAP or ITIL, PMP, Agile are advantageous.

Responsibilities

• Provide 2nd/3rd level AMS support and troubleshoot production incidents.
• Deliver enhancements and maintain documentation.
• Support project teams in developing work products.

Skills

SAP S/4HANA

SAP ECC

Troubleshooting

Problem-solving

Cloud solutions

Agile delivery

Analytical thinking

Stakeholder engagement

Job description

We are a member of Deloitte, a global professional services firm dedicated to providing audit, assurance, tax, legal, and technology services. Our purpose is to make an impact that matters for our clients, people and communities.

Job Summary

The role involves providing 2nd/3rd level application managed services (AMS) support, troubleshooting production incidents, delivering enhancements, and contributing to continuous improvement initiatives.

Responsibilities

• You may be assigned as Level 2 / Level 3 AMS support. In this role you are expected to:
  • Collaborate with functional teams to provide 2nd/3rd level AMS support by performing in‑depth production incident troubleshooting, resolve incidents and monitor fixes to ensure correct resolution according to the agreed SLA.
  • Deliver simple to medium complexity enhancements within the agreed timeframe and quality.
  • Maintain documentation following firm standards, best practices and procedures.
  • Fully comply with AMS processes, procedures and client IT policies.
  • Participate in continuous improvement initiatives to improve processes.
• You may be assigned as part of a project team to implement applications. In this role you are expected to:
  • Support the project teams in developing work products that address client business needs and strategic goals.
  • Assist in developing presentation materials, documentation and in coordinating communications with the client.
• Work with diverse project team members to solve problems, improve performance and generate value for clients across industries.
• Uphold firm standards and ethos in interactions with teammates and clients.
• Support business development efforts by contributing to proposals, presentations and publications.

Qualifications

• 6‑10 years of hands‑on development experience in SAP S/4HANA or SAP ECC as a support or implementation team member, including SAP Basis/Slman (PI/PO, Integration Suite, Security).
• Technical proficiency in systems development, strong troubleshooting, problem‑solving skills and issue management in a multi‑platform environment.
• Experience delivering solutions on cloud or on‑premise platforms.
• Experience working with traditional waterfall and/or Agile delivery approaches.
• Certifications in the above applications and/or ITIL, PMP, PRINCE2, Agile, DevOps are advantageous.
• Good command of the English language.
• Analytical thinking and ability to engage stakeholders.
• Pro‑active, able to work independently and deliver tasks on time.
• Flexibility to take on new solutions/applications and ensure successful integration and support.
• Willingness to work during client business days and hours, including rotations after office hours.
• Ability to travel to client sites if required.

Next Steps

Due to the volume of applications, only shortlisted candidates will be notified.

Important: Deloitte will never contact you via messaging platforms to request money or personal information. Apply only through the official Deloitte website.