T&T Manager - Operations, Industries, & Domain Solutions - Financial Services - MY

Deloitte PLT; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

A leading global consulting firm in Kuala Lumpur is seeking an experienced T&T Manager to lead initiatives in the financial services sector. You will harness your expertise in stakeholder management and delivery to drive impactful transformation for clients across Southeast Asia. Ideal candidates possess a strong background in consulting and financial services, with a focus on innovation and problem-solving. This role offers a collaborative environment aimed at excellence and growth.

Qualifications

• Minimum 6-8 years in Consulting or Financial Services - Banking Institutions.
• Knowledge of Southeast Asia market and regulatory impacts.
• Proven experience in managing large-scale transformation in Financial Services.

Responsibilities

• Drive business value through strategic transformation.
• Facilitate client workshops for future state design planning.
• Conduct research and create reports for client needs.

Skills

Stakeholder management

Delivery management

Communication

Agile methodologies

Problem-solving

Education

Tertiary qualification in business, actuarial, finance, or technology

MBA program or qualification

Job description

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T&T Manager - Operations, Industries, & Domain Solutions - Financial Services - MY

Service Line / Portfolios: Engineering, AI & Data

Location: Jakarta, ID

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose‑led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Deloitte’s Financial Services industry group strives to support clients in addressing the challenges that impact today’s industry. Our member firm’s global network engages with clients to refine their business models through innovative practices, improved processes and enabling information technologies.

You will work alongside our clients to help them make decisions and implement solutions based on "Heart of the Business" issues and problem statements from architecting the strategic transformation agenda through to driving business value through execution and implementation.

You will work across all key segments within banking (retail, SME, wholesale, and wealth) and drive the latest and best‑in‑class transformation narrative for our banking sector clients across SEA. Typical engagements which you could be involved in include:

• Front office / sales and service transformation
• Omni‑channel customer journey and experience design
• Digital enablement and platform implementation
• You will support Deloitte and client’s business growth by:
• Identifying client’s business requirements / overall strategy and vision, and any opportunities for efficiencies in existing process / service design
• Undertaking extensive desktop and on‑the‑ground research on various aspects relevant to our current and potential clients viz. market sizing, competitive benchmarking across channels, products, customer experience, digital capabilities, customer servicing, etc.
• Developing draft pitch proposals including storyboarding, data analysis, opportunity sizing, proposed team composition, project costing and fee estimates
• Using tech, human‑centered design thinking and innovative approaches to solve business needs.
• Participating in team problem solving efforts and offer ideas to solve client issues.
• Facilitating client workshops to complete current state assessment and providing basis for future state design and rollout planning.
• Conducting relevant research, data analysis, and create reports.
• Maintaining responsibility for quality, completion, and accuracy of work products.
• Assessing restructuring operating models, organizational structures, and business processes to streamline core operations’ service delivery.
• Assisting in proposal development, as requested.
• Actively expanding consulting skills and professional development through training courses, mentoring, and daily interaction with Deloitte colleagues and clients.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Managers across our Firm are expected to:

• Develop diverse, high‑performing people and teams through new and meaningful development opportunities.
• Collaborate effectively to build productive relationships and networks.
• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
• Align your team to key objectives as well as set clear priorities and direction.
• Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
• Influence stakeholders, teams, and individuals positively – leading by example and providing equal opportunities for our people to grow, develop and succeed.
• Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self‑belief.
• Deliver superior value and high‑quality results to stakeholders while driving high performance from people across Deloitte.
• Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.

Requirements

• Tertiary qualification in a business, actuarial, finance or technology discipline.
• Currently enrolled in an MBA program or have obtained the qualification with a well‑ranked institution.
• Minimum 6‑8 years of working experience in the Consulting Industry and/or Financial Services Industry – Banking Institutions.
• Knowledge of Southeast Asia market, the core trends and drivers, with proficiency in articulating regulatory, economic, technological, and business impacts on key institutions.
• Proven experience in managing large‑scale transformation or change delivery within the Financial Services or FinTech industry.
• Strong delivery management and stakeholder management skills across multiple workstreams.
• Exposure to banking domains such as:
  • Wealth & Private Banking
  • Digital Banking - mobile, web
  • Payments
  • Retail Banking
  • Insurance
• Solid Agile delivery experience (e.g. Scrum, Kanban, SAFe, or hybrid models).
• Excellent communication and influencing skills.
• Language proficiency in Cantonese and/or Mandarin is highly preferred to support regional collaboration.

Due to volume of applications, we regret only shortlisted candidates will be notified