T&T Manager - Customer Strategy & Design - Japanese Client Services - SEA

Deloitte PLT; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading consulting firm is seeking a T&T Manager to lead customer strategy and design for Japanese client services in Southeast Asia. The role requires strong leadership skills, stakeholder management, and fluency in native level Japanese and business level English. Experience in consulting, especially in strategy or marketing, and knowledge of Southeast Asia markets are essential. Thrive in a dynamic environment driving high-performance outcomes.

Qualifications

• Experience in a consulting firm on relevant topics.
• Track record of contributing to securing projects.
• Native level Japanese and business level English, or vice versa.
• Consulting experience in strategy or marketing.
• Southeast Asia consulting experience.

Responsibilities

• Lead a mixed team and manage projects.
• Develop high-performing teams through meaningful opportunities.
• Collaborate to build productive relationships.
• Lead execution of key objectives for stakeholders.
• Make informed decisions to enhance financial performance.

Skills

Leadership

Stakeholder engagement

Project management

Team development

Influencing others

Job description

T&T Manager - Customer Strategy & Design - Japanese Client Services - SEA

Location: Bangkok, TH

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

In the vast economic region of Southeast Asia, we support Japanese companies in building customer retention, developing peripheral services, and promoting brand strategies and CX development.

As a Manager, you will demonstrate leadership in a mixed team of local and JCS members, managing projects while using personal strengths to support project and client development.

Your role as a leader

• Develop diverse, high-performing people and teams through new and meaningful development opportunities.
• Collaborate effectively to build productive relationships and networks.
• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
• Align your team to key objectives and set clear priorities and direction.
• Make informed decisions that positively impact sustainable financial performance and enhance the quality of outcomes.
• Influence stakeholders, teams, and individuals positively – leading by example and providing equal opportunities for our people to grow, develop and succeed.
• Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.
• Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.
• Apply understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.

Requirements

• Experience working in a consulting firm on the topics listed in the "Work you’ll do" section.
• Proven track record of contributing to securing projects through proposal activities.
• Native level Japanese and business level English, or native level English and business level Japanese.
• Consulting experience in the strategy or marketing field at a consulting firm.
• Southeast Asia related consulting experience.