T&L: Immigration, Global Employer Services - Manager

Deloitte PLT; Penang; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading professional services firm in Penang is seeking a Manager for Immigration and Global Employer Services to oversee immigration compliance for clients. The ideal candidate will manage diverse client portfolios and liaise with government authorities, requiring a Bachelor’s degree and at least 7 years of experience in immigration services. Excellent command of English and Bahasa Malaysia is essential, and proficiency in Chinese is a plus.

Qualifications

• Minimum 7 years of experience in global mobility or immigration services.
• Strong team player with effective collaboration skills.
• Demonstrates maturity in client handling.

Responsibilities

• Manage a diverse portfolio of global premium clients.
• Ensure high-quality service delivery according to Deloitte’s excellence.
• Serve as the primary liaison with government authorities.

Skills

English proficiency

Bahasa Malaysia proficiency

Interpersonal skills

Client relationship management

Ability to work under pressure

Education

Bachelor’s degree in law or Business

Job description

Date: 16 Oct 2025

Location: Penang, MY

T&L: Immigration, Global Employer Services - Manager

Immigration, Global Employer Services - Manager

What impact will you make?

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people, and society. Whatever your aspirations, Deloitte offers you unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.

So, what are you waiting for? Join the winning team now.

Deloitte's Immigration Practice helps companies and individuals manage their immigration compliance matters and obligations effectively and efficiently. Leveraging on Deloitte's extensive resources and reach, our Immigration professionals keep clients abreast of developments and offers the unsurpassed consultation on immigration planning and compliance.

The Global Employer Services Immigration team within the Tax Practice offers multidisciplinary consultations to employers and foreign employees of multinationals, large, medium, and small companies. Your role includes assisting clients in addressing and managing immigration specific challenges of an employer. You will be responsible to lead the immigration teams on various client engagements in compliance with a specific focus on immigration matters which align with business needs, liaison with various relevant authorities including licensing requirements etc. There will be opportunities to work across with expertise of all functions that create a broader exposure and to develop excellent immigration advisory experience.

Primary Responsibilities:

• Manage a diverse portfolio of global premium clients across various industries.
• Stay up to date with the latest developments and changes in immigration requirements and regulations.
• Ensure high-quality service delivery in line with Deloitte’s standards of excellence.
• Provide clients with comprehensive business support and strategic advice, including immigration permits, company setup, and licensing matters.
• Serve as the primary liaison with relevant government authorities to ensure smooth communication and process handling.
• Monitor applications from initiation through to successful completion includes providing proper guidance to team members in respect of liaising with the clients to collate necessary information / documentation, drafting applications, issuing advice notes, and lodging applications with the relevant government authorities.
• Work with management on business development opportunities.
• Handle client interactions with maturity and professionalism, leveraging strong interpersonal skills to build trust and rapport.
• Manage team financial performance, including tracking billing progress and ensuring timely collections.

Your role as a leader

• Understand objectives for stakeholders, clients and Deloitte whilst aligning own performance to objectives and sets personal priorities.
• Develop themselves by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador.
• Seek opportunities to challenge themselves, collaborate with others to deliver and takes accountability for results.
• Build relationships and communicates effectively to positively influence peers and stakeholders.
• Work effectively in diverse teams within a highly inclusive team culture where everyone is supported, respected, and recognized for their contribution.

Requirements:

• Bachelor’s degree in law, Business, or a related field.
• Minimum of 7 years of relevant experience in global mobility and/or immigration services, preferably within a professional services firm or similar organization.
• Excellent command of both written and spoken English and Bahasa Malaysia.
• Proficiency in Chinese is a plus.
• Strong team player with the versatility to collaborate effectively with individuals from diverse backgrounds and experience levels.
• Demonstrates maturity in handling client matters, supported by excellent interpersonal and communication skills.
• Ability to perform well under pressure and meet tight deadlines consistently.

Due to volume of applications, we regret only shortlisted candidates will be notified.