System Support Specialist: POS, Cloud & Flexible Hours

M POS Systems & Services; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions firm in Kuala Lumpur is seeking a Technical Support Specialist to assist retail and F&B businesses with their POS and cloud management systems. The role involves providing technical support, troubleshooting issues, and training users on MPOS products. Benefits include a competitive salary, allowances, performance bonuses, flexible working hours, and opportunities for career advancement. Candidates should possess strong troubleshooting and communication skills.

Benefits

Competitive salary package

Allowances for phone and transport

Performance bonus

Annual salary review

Flexible working hours

Training provided

Career advancement opportunities

Friendly team culture

Work with modern tools

Paid leave and medical benefits

Qualifications

• Experience in providing technical support for systems.
• Ability to troubleshoot software and network-related issues.
• Familiarity with SQL for data checking and log analysis.

Responsibilities

• Provide technical support via WhatsApp, phone, and remote access.
• Troubleshoot POS and cloud system issues.
• Assist with installation and onboarding of MPOS products.
• Document issues and solutions for internal knowledge.
• Train users on system features and best practices.

Skills

Technical support

Troubleshooting

SQL data checking

Communication skills

Problem-solving

Job description

A technology solutions firm in Kuala Lumpur is seeking a Technical Support Specialist to assist retail and F&B businesses with their POS and cloud management systems. The role involves providing technical support, troubleshooting issues, and training users on MPOS products. Benefits include a competitive salary, allowances, performance bonuses, flexible working hours, and opportunities for career advancement. Candidates should possess strong troubleshooting and communication skills.