System Support, Senior Executive

Tokio Marine Life Insurance Malaysia Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading insurance provider in Malaysia seeks a System Support Executive to provide efficient support in policy servicing processes. Candidates should have at least 3 years of experience, strong knowledge of life insurance products, and the ability to work under pressure. The role involves managing production incidents and project tasks to ensure smooth operations.

Qualifications

• At least 3 years of relevant working experience in User Acceptance Testing or System Support.
• Strong knowledge on life insurance practices and insurance products.
• High level of integrity and accountability in work.

Responsibilities

• Provide efficient support to company goals through policy servicing processes.
• Manage production incidents with accuracy before signing off.
• Support product launching and ensure system readiness.

Skills

User Acceptance Testing

System Support

Life insurance practices

Policy servicing processes

Teamwork

Education

Bachelor's Degree or equivalent

Job description

Job Responsibilities

• The incumbent is responsible to provide an efficient support to company goals by meeting & exceeding their expectation on policy servicing related processes.
• Manage production incident and ensure accuracy before signing off.
• Manage system enhancement and ensure accuracy before signing off.
• Manage and support product launching and ensure system readiness before and after launching.
• Ensure periodic statement is sent out as per the time line set by regulator and internally.
• Ensure checklist is used for new product launching.
• Undertake project and task assigned.

Job Requirements

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree of any field.
• At least 3 years of relevant working experience specializing in User Acceptance Testing, System Support or equivalent from insurance companies.
• Strong knowledge on life insurance practices, insurance products and policy servicing processes.
• High level integrity, takes accountability of work and good attitude over teamwork.
• Able to work under pressure.

Application Questions

• Which of the following types of qualifications do you have?
• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a System Support Executive?