System Support, Senior Executive

Tokio Marine Life Insurance Malaysia Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading life insurance provider in Malaysia is searching for a dedicated individual to support customer service delivery. Responsibilities include managing production incidents, supporting product launches, and ensuring compliance with regulatory timelines. Candidates should have a Bachelor's degree, at least 3 years of relevant experience in User Acceptance Testing and System Support from insurance companies, and strong teamwork abilities.

Qualifications

• At least 3 years of relevant experience from insurance companies.
• Strong knowledge of life insurance practices and policy servicing.
• Ability to work under pressure.

Responsibilities

• Provide efficient support to company goals.
• Manage production incidents and ensure accuracy.
• Support product launching and ensure system readiness.
• Ensure timely sending of periodic statements.
• Use checklist for new product launching.

Skills

User Acceptance Testing

System Support

Teamwork

Integrity

Education

Bachelor's Degree or equivalent

Job description

The incumbent is responsible to support to the Company goals by meeting and exceeding their expectations on Customer Service Delivery.

Tokio Marine Life Insurance Malaysia Bhd. (TMLM) is an integral part of the Tokio Marine Group, holding a legacy of over 75 years in Malaysia. With 16 branches nationwide, TMLM delivers innovative life insurance solutions, ranging from financial security to wealth enhancement, and legacy planning. Our aim is to be the preferred life insurer trusted for generations.

Job Responsibilities

• The incumbent is responsible to provide an efficient support to company goals by meeting & exceeding their expectation on policy servicing related processes
• Manage production incident and ensure accuracy before signing off
• Manage system enhancement and ensure accuracy before signing off
• Manage and support product launching and ensure system readiness before and after launching
• Ensure periodic statement is sent out as per the time line set by regulator and internally
• Ensure checklist is used for new product launching
• Undertake project and task assigned

Job Requirements

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree of any field.
• At least 3 years of relevant working experience specializing in User Acceptance Testing, System Support or equivalent from insurance companies.
• Strong knowledge on life insurance practices, insurance products and policy servicing processes.
• High level integrity, takes accountability of work and good attitude over teamwork.
• Able to work under pressure.