System Support Engineer (Software Developer)

Cardzone Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A technology firm is seeking a System Support Engineer in Kuala Lumpur to ensure software applications run smoothly at client sites. The candidate must have a Bachelor's Degree in IT and be skilled in HTML, CSS, and databases. Responsibilities include supporting multiple clients, resolving incidents, and collaborating with diverse teams. The role requires onsite presence in Bangsar South and willingness to travel. Attractive benefits package offered, including health claims and annual leave.

Benefits

Attractive remuneration package

Outpatient, dental and optical claim

Insurance coverage for hospitalization

Per-diem travel allowance

Anniversary annual leave

Yearly company trip

Qualifications

• Bachelor's Degree, Post Graduate Diploma, Professional Degree in relevant field.
• Knowledge of card management or payment systems, ISO8583, NDC+ is an advantage.
• Willingness to work onsite in Bangsar South and ability to travel overseas.

Responsibilities

• Provide support to applications at client sites.
• Monitor incident tickets and resolve client issues.
• Communicate with various parties to handle incidents.

Skills

Knowledge in HTML

Knowledge in CSS

Knowledge of Oracle

Knowledge of DB2

Knowledge of MySQL

Strong technical skills

Analytical skills

Problem-solving skills

Team player

Education

Bachelor's Degree in Computer Science/Information Technology or equivalent

Tools

WebSphere

OC4J

JBoss

Tomcat

Unix Shell Commands

Job description

System Support Engineer (Software Developer)

Location: Bangsar South, Kuala Lumpur City Centre, Kuala Lumpur, MY. Must be onsite (local or overseas if required) and able to travel overseas.

Provides support to applications implemented at client sites. Debug and fix existing software programs, develop new software programs and implement customization features at client sites.

Keep the applications up and running whenever incidents are raised by clients within SLAs defined.

Respond to emergency callouts, provide first‑level diagnosis of problems and elevate as required.

Monitor incident tickets raised in the Cardzone support portal and work closely on open tickets until the issues are resolved.

Support multiple clients at a time and work independently, taking responsibility for incident support.

Learn and apply domain knowledge in Payments, POS, ATM, Financial Switching into software code deliverables.

Communicate with different parties from varied backgrounds (e.g., business users, IT staff, third‑party vendors) when handling incidents.

Qualifications & Experience

• Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
• Knowledge in HTML and CSS.
• Knowledge of database servers such as Oracle, DB2, MySQL, etc.
• Knowledge of web application servers such as WebSphere, OC4J, JBoss, Tomcat, etc.
• Knowledge of Unix Shell Commands.
• Knowledge of card management or payment systems, ISO8583, NDC+ is an advantage.
• Strong technical, analytical and problem‑solving skills.
• Team player with leadership and mentoring capability (Senior position).
• Willingness to work in Bangsar South onsite and ability to travel overseas.

Benefits

• Attractive remuneration package.
• Outpatient, dental and optical claim.
• Insurance coverage for hospitalization for self and immediate family.
• Per‑diem travel allowance.
• Anniversary annual leave – accumulated up to 20 days.
• Yearly company trip.