System & Process Improvement Executive (Contract Logistics - 3PL)

Sinotrans Logisitcs (M) Sdn Bhd; Klang City; On-site; MYR 60,000 - 80,000; Full time

Job summary

A logistics and supply chain company in Klang City is seeking a System & Process Improvement Executive to lead operational excellence and continuous improvement initiatives. The role involves analyzing data, managing projects, and training staff on new processes. Candidates should have a relevant degree and 2–5 years of experience in 3PL operations, along with proficiency in English and Mandarin. This position offers the opportunity to contribute to significant operational enhancements.

Qualifications

• 2–5 years of experience in 3PL warehouse operations.
• Experience in logistics or process improvement is essential.
• Experience in project management and WMS is preferred.

Responsibilities

• Analyze warehouse data and prepare reports for improvement areas.
• Lead end-to-end warehouse implementation projects.
• Develop and conduct training on new processes and SOPs.
• Manage operational costs and prepare investment proposals.

Skills

Operational Excellence

Continuous Improvement

Project Management

Communication

Proficiency in Mandarin

Education

Bachelor’s degree in Business, Operations, Logistics, Supply Chain, or related field

Tools

Warehouse Management System (WMS)

Job description

System & Process Improvement Executive (Contract Logistics - 3PL)

1. Operational Excellence & Continuous Improvement

Analyze warehouse data and prepare reports to identify improvement areas.

Lead and implement Continuous Process Improvement (CPI) initiatives.

Collaborate with cross-functional teams to standardize processes and share best practices.

Manage operational costs, prepare investment proposals, and conduct operational reviews.

Serve as a key user and expert for the Warehouse Management System (WMS).

2. Project Implementation & Management

Lead end-to-end warehouse implementation projects, including new site launches and workflow setup.

Define project scope, resources, timeline, and budget.

Develop project plans, manage timelines, and track progress against milestones.

Conduct regular reviews, communicate updates, and elevate issues as needed.

Oversee post-implementation support and project closure.

Support WMS setup, configuration, and testing for new and existing sites.

Troubleshoot system issues and provide first‑level operational support.

Evaluate and propose automation solutions to improve efficiency.

Conduct User Acceptance Testing (UAT) and validate system integrations.

Monitor system performance and recommend enhancements.

4. Training, Documentation & Change Management

Develop and conduct training on new processes, SOPs, and system features.

Drive change management to ensure smooth adoption of new initiatives.

Prepare and maintain clear process documentation and training materials.

Identify on‑floor training needs and validate SOPs against actual operations.

Key Requirements

• Bachelor’s degree in Business, Operations, Logistics, Supply Chain, or related field.
• 2–5 years of experience in 3PL warehouse operations, logistics, or process improvement.
• Excellent communication and proficiency in English & Mandarin (Mandarin mandatory).
• Experience in project management and WMS is preferred.