System Engineer (Mandarin Speaker)

LanceSoft, Inc.; Selangor; On-site; MYR 70,000 - 110,000; Full time

Job summary

LanceSoft, Inc. is seeking a System Engineer- Mandarin Speaker in Selangor, Malaysia to design, develop, and support scalable backup and recovery solutions. You will troubleshoot issues, monitor operations, and collaborate with engineering teams to improve products.

The ideal candidate has a Bachelor’s degree in a relevant field, strong analytical skills, and excellent communication to deliver high-quality customer service in enterprise environments.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Mandarin is mandatory.
• Basic knowledge of Operating Systems, Networking, and troubleshooting.
• Strong analytical and problem-solving skills.
• Good communication skills and ability to support customers effectively.
• Experience with enterprise support environments is an advantage.

Responsibilities

• Troubleshoot and resolve customer issues related to backup and recovery products remotely and on-site.
• Diagnose and resolve software, hardware, networking, and application issues using remote support tools.
• Monitor and manage backup operations, disaster recovery processes, and storage utilization to ensure system reliability.
• Document technical procedures, troubleshooting steps, and case resolutions in the support system.
• Perform root cause analysis and elevate software bugs or product improvement requests to engineering teams.
• Participate in labs, simulations, and product beta testing initiatives to support product improvements.
• Provide high-quality support via phone, email, and online forums while maintaining strong customer satisfaction.
• Collaborate with product development and engineering teams for complex technical troubleshooting.
• Stay updated on backup technologies, product updates, and compliance requirements.

Skills

Analytical skills

Problem solving

Communication skills

Customer support

Education

Bachelor's degree

Job description

We are looking for an experienced System Engineer- Mandarin Speaker to join our team and lead the design, development, and enhancement of scalable enterprise applications.

Location: Selangor, Malaysia (On-site)

Job Summary

We are looking for a System Engineer to provide high-quality support for enterprise backup and recovery solutions. The role involves troubleshooting technical issues, managing backup operations, and assisting customers with system performance and reliability. The ideal candidate should have strong technical troubleshooting skills and the ability to deliver excellent customer service.

Key Responsibilities

• Troubleshoot and resolve customer issues related to backup and recovery products both remotely and on-site.
• Diagnose and resolve software, hardware, networking, and application issues using remote support tools.
• Monitor and manage backup operations, disaster recovery processes, and storage utilization to ensure system reliability.
• Document technical procedures, troubleshooting steps, and case resolutions in the support system.
• Perform root cause analysis and elevate software bugs or product improvement requests to engineering teams.
• Participate in labs, simulations, and product beta testing initiatives to support product improvements.
• Provide high-quality support via phone, email, and online forums while maintaining strong customer satisfaction.
• Collaborate with product development and engineering teams for complex technical troubleshooting.
• Stay updated on backup technologies, product updates, and compliance requirements.

*Requirements*

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Mandarin is Mandatory
• Basic knowledge of Operating Systems , Networking, and troubleshooting.
• Strong analytical and problem-solving skills
• Good communication skills and ability to support customers effectively.
• Experience with enterprise support environments is an advantage.