System Engineer

Cuscapi Berhad; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A technology solutions provider in Malaysia is seeking a Support Specialist to provide guidance and troubleshooting support. The role requires a Diploma or Degree in a relevant field and at least 1 year of experience. The candidate should possess skills in MS SQL Server, MySQL, Java, and C++. This position offers medical, dental, and vision benefits along with flexible working hours.

Benefits

Medical

Dental

Vision

Flexi hours

Insurance

Overseas exposure

Qualifications

• Required experience of at least 1 year in a related field.
• Possess good troubleshooting skills and a technical background.
• Fluent in Bahasa Malaysia and English.

Responsibilities

• Provide guidance and troubleshooting via various support channels.
• Document issues and outcomes in tracking systems accurately.
• Maintain communication with assigned teams regarding work status.

Skills

MS SQL Server

MySQL

Java

C++

Education

Diploma or Degree in Computer Science/Information Technology

Job description

Job Responsibilities

• Provide guidance and troubleshooting via phone, email, support portal call and remote support.
• Provide consultation to internal teams and customer on automotive operation and solution related areas.
• Perform troubleshooting of reported issues and also perform proper escalation when necessary based on SLA and WLA.
• Accurately and concisely capture and document issues as well as information gathered and troubleshooting outcome in the relevant tracking systems and guides.
• Follow up closely on issues logged with respective parties to ensure remedy, resolution is provided to the client.
• Ensure and provide prompt updates on issues logged.
• Perform standby and after office hour support whenever your service is needed.
• Regularly report and communicate work status and issues to the assigned Head of Managed Services.

Requirements

• Possess Diploma or Degree in Computer Science/Information Technology or equivalent.
• Required skill(s): MS SQL Server, MYSQL, Java, C++.
• Required language(s): Bahasa Malaysia, English.
• At least 1 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in Petaling Jaya.
• Fresh graduates are encouraged to apply.

Perks and Benefits

• Medical
• Dental
• Vision
• Flexi hours
• Insurance
• Overseas exposure